Aftersales Manager

Al Futtaim Group
Al Ain
Workplace: OnsiteFull timeFunction: SalesExperience: 10+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Stakeholder management","Data-driven","Change management"]

Lead and optimize the Toyota Al Ain aftersales service center, driving revenue growth, profitability, and customer satisfaction. Build and manage a high-performance team, tighten operational processes, and ensure alignment with brand standards, HSSE, and corporate policies while collaborating across workshop, parts, CRM, and leadership to deliver best-in-class service.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
3 months ago

Aftersales Manager

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead and optimize the Toyota Al Ain aftersales service center, driving revenue growth, profitability, and customer satisfaction. Build and manage a high-performance team, tighten operational processes, and ensure alignment with brand standards, HSSE, and corporate policies while collaborating across workshop, parts, CRM, and leadership to deliver best-in-class service.
Location: Al Ain
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead and inspire a high-performing aftersales team to consistently achieve revenue, productivity, and profitability targets
  • •Drive operational excellence across the service center, ensuring efficiency, quality, and customer satisfaction
  • •Champion a customer-first culture, leveraging insights and feedback to improve NPS and retention
  • •Oversee branch P&L, identify growth opportunities, and implement strategies to maximize performance
  • •Collaborate with internal stakeholders across workshop, parts, CRM, and leadership teams to align on business priorities

Key Requirements

  • •Proven leadership experience within automotive aftersales or service operations
  • •Strong commercial mindset with hands-on experience managing P&L and delivering growth
  • •Deep understanding of dealership aftersales processes and customer lifecycle
  • •Data-driven approach with the ability to turn insights into actionable improvements
  • •Exceptional stakeholder management and communication skills
Experience:10+ yearsAutomotiveAftersalesToyota
Education:Bachelor's
Skills:LeadershipCommunicationStakeholder managementData-drivenChange management
Tech Stack:ERPReporting tools

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Glassdoor
Glassdoor: 3.6
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