Principal Coordinator, Tech Operations

Discover Financial
Plano
Full timeUSD 62,900 - 71,800 annuallyFunction: Executive & General ManagementExperience: 1+ yearsEducation: associatesSkills: ["Communication","Customer-first mindset"]

Provide first-call technology support for internal end users across a geographically dispersed organization. Troubleshoot laptop issues (Windows and Mac), support mobile devices, handle password resets, and resolve requests via remote access tools. Monitor and respond to tickets, calls, chats, and service requests using ServiceNow, while escalating when needed. Support onboarding by training new agents and allowing shadowing, plus additional tasks as directed.

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FursaFursa
Discover Financial
Discover Financial
12 hours ago

Principal Coordinator, Tech Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide first-call technology support for internal end users across a geographically dispersed organization. Troubleshoot laptop issues (Windows and Mac), support mobile devices, handle password resets, and resolve requests via remote access tools. Monitor and respond to tickets, calls, chats, and service requests using ServiceNow, while escalating when needed. Support onboarding by training new agents and allowing shadowing, plus additional tasks as directed.
Location: Plano
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Provide technical support to internal end users via remote access tools to achieve first call resolution.
  • •Monitor and respond to tickets, calls, chats, and in-person service requests quickly and effectively.
  • •Interact with end users through soft phone or chat modules to resolve software and hardware issues.
  • •Use ServiceNow to track, manage, and escalate tickets for end-user requests.
  • •Assist with onboarding new agents by training them and allowing others to shadow.

Pay and Benefits

Salary: USD 62,900 - 71,800 annually

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 1 year of remote help desk support experience.
  • •Ability to troubleshoot laptop issues including Windows and Mac environments.
  • •Experience supporting mobile device users and performing password resets.
  • •Use ServiceNow to track and escalate end-user tickets effectively.
Experience:1+ years
Education:Associate's in Computer Science, Information Systems, and Engineering
Skills:CommunicationCustomer-first mindset
Certifications:ITILMac Integration BasicsWindows 10
Tech Stack:WindowsMacServiceNowRemote access toolsWindows 10

Eligibility

Visa:H1BF-1 OPTF-1 STEM OPTF-1 CPTJ-1TNE-2E-3L-1O-1EAD
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn