HelloFresh

1 month ago

IT Support Engineer - Enterprise AI

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Join a dynamic IT support role focused on AI enablement. You will triage and resolve AI support tickets for Claude Enterprise, Gemini, and Slack AI; guide users through governance and RFC processes; support the Enterprise AI Marketplace rollout over the next 6–12 months; build and maintain a knowledge base; and collaborate with IT Security and vendor teams to ensure compliant, efficient AI usage across APAC and EU regions.

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Own and triage the AI support queue for Claude Enterprise, Gemini, and Slack AI — diagnose, resolve, and document escalations from L1.
•Be the first point of contact for connector and data-source approval requests — guide users through RFC intake and liaise with IT Security as needed.
•Support the rollout of the Enterprise AI Marketplace over the next 6–12 months — help users discover, configure, and troubleshoot plugins and skills; escalate recurring issues.
•Flag licence-efficiency issues and contribute prompt-pattern guidance to the knowledge base.
•Build and maintain an internal AI support knowledge base with known issues, how-to guides, prompt patterns, and FAQs.

Pay and Benefits

Perks:Health InsuranceDentalVision401kRemote WorkLearning BudgetLife Insurance

Key Requirements

•2–4 years in IT support or a technical helpdesk role.
•Working familiarity with at least two of: Claude, Gemini, Rovo, or Slack AI — at a user or support level.
•Comfortable explaining tokens, connectors, and data policies to non-technical users.
•Strong ticket hygiene: clear documentation, reproducible steps, SLA awareness.
•English fluency — C1 minimum (written and verbal).

Experience:2-4 years

Skills:CommunicationProblem-solving

Languages:English

Tech Stack:ClaudeGeminiRovoSlack AIGoogle WorkspaceJiraConfluenceAtlassianPrompt engineeringGDPR

Company Brief

HelloFresh

HelloFresh is a meal-kit and food subscription company that delivers fresh ingredients and recipes to consumers, offering convenient home-cooked meals through weekly subscription boxes across multiple international markets.

Industry: FoodTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.6

Website LinkedIn

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HelloFresh

1 month ago

IT Support Engineer - Enterprise AI

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Own and triage the AI support queue for Claude Enterprise, Gemini, and Slack AI — diagnose, resolve, and document escalations from L1.
•Be the first point of contact for connector and data-source approval requests — guide users through RFC intake and liaise with IT Security as needed.
•Support the rollout of the Enterprise AI Marketplace over the next 6–12 months — help users discover, configure, and troubleshoot plugins and skills; escalate recurring issues.
•Flag licence-efficiency issues and contribute prompt-pattern guidance to the knowledge base.
•Build and maintain an internal AI support knowledge base with known issues, how-to guides, prompt patterns, and FAQs.

Pay and Benefits

Perks:Health InsuranceDentalVision401kRemote WorkLearning BudgetLife Insurance

Key Requirements

•2–4 years in IT support or a technical helpdesk role.
•Working familiarity with at least two of: Claude, Gemini, Rovo, or Slack AI — at a user or support level.
•Comfortable explaining tokens, connectors, and data policies to non-technical users.
•Strong ticket hygiene: clear documentation, reproducible steps, SLA awareness.
•English fluency — C1 minimum (written and verbal).

Experience:2-4 years

Skills:CommunicationProblem-solving

Languages:English

Tech Stack:ClaudeGeminiRovoSlack AIGoogle WorkspaceJiraConfluenceAtlassianPrompt engineeringGDPR

Company Brief

HelloFresh

Industry: FoodTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.6

Website LinkedIn