SAP DRC Consultant

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Skills: ["Root cause analysis","Troubleshooting","Cross-functional collaboration","Documentation","On-call support"]

Support SAP Document and Reporting Compliance processes, including e-Invoicing, statutory and tax compliance, electronic document processing, and regulatory updates. Provide L1.5/L2/L3 production support for SAP ECC applications, handling incidents, service requests, and standard changes within SLA. Perform troubleshooting and root-cause analysis, manage transports and deployment activities, and support testing (UT, SIT, UAT). Collaborate with business, functional, and technical teams and participate in shift-based on-call support while following ITIL incident/problem/change/release processes using tools like ServiceNow, Remedy, or Jira.

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FursaFursa
NTT
NTT
1 month ago

SAP DRC Consultant

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Last checked: 4 hours agoStatus: Live

Job Summary

Support SAP Document and Reporting Compliance processes, including e-Invoicing, statutory and tax compliance, electronic document processing, and regulatory updates. Provide L1.5/L2/L3 production support for SAP ECC applications, handling incidents, service requests, and standard changes within SLA. Perform troubleshooting and root-cause analysis, manage transports and deployment activities, and support testing (UT, SIT, UAT). Collaborate with business, functional, and technical teams and participate in shift-based on-call support while following ITIL incident/problem/change/release processes using tools like ServiceNow, Remedy, or Jira.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

  • •Support SAP Document and Reporting Compliance, including e-Invoicing, statutory reporting, tax compliance, and regulatory updates.
  • •Provide L1.5/L2/L3 production support for SAP ECC applications.
  • •Resolve incidents within SLA and perform root cause analysis (RCA) for recurring issues.
  • •Handle service requests and standard changes, including minor enhancements and configuration updates.
  • •Coordinate deployments/transport management, support testing (UT, SIT, UAT), and participate in shift-based on-call support.

Key Requirements

  • •Must have DRC knowledge.
  • •Provide L1.5/L2/L3 production support for SAP ECC applications.
  • •Analyze, troubleshoot, and resolve incidents within SLA.
  • •Perform root cause analysis (RCA) for recurring issues.
  • •Ensure compliance with ITIL Incident, Problem, Change, and Release Management processes.
Skills:Root cause analysisTroubleshootingCross-functional collaborationDocumentationOn-call support
Tech Stack:SAP ECCSAPE-InvoicingITILServiceNowRemedyJiraTransport managementMonitoring toolsUTSITUAT

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn