Senior Customer Strategy & Operations Manager

Mixpanel
London, New York, San Francisco
Workplace: HybridFull timeFunction: Business OperationsExperience: 5+ yearsSkills: ["Structured thinking","Bias for action","Communication","Strategic judgment","Analytical reasoning"]

Partner with the VP of Global Customer Success as a strategic advisor and operating partner for revenue strategy across the customer lifecycle. Own how the org understands, retains, and grows customers by turning account-level signals into actionable decisions. Build forecasting and pipeline rigor for GRR/NRR and expansion, run the CS operating cadence with executive-level insights, and develop CS systems and AI-powered automations using SQL, Salesforce, and customer health data.

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FursaFursa
Mixpanel
Mixpanel
1 day ago

Senior Customer Strategy & Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Partner with the VP of Global Customer Success as a strategic advisor and operating partner for revenue strategy across the customer lifecycle. Own how the org understands, retains, and grows customers by turning account-level signals into actionable decisions. Build forecasting and pipeline rigor for GRR/NRR and expansion, run the CS operating cadence with executive-level insights, and develop CS systems and AI-powered automations using SQL, Salesforce, and customer health data.
Location: London, New York, San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Analyze customers at the account level to understand expansion drivers, churn predictors, and high-leverage interventions.
  • •Build and evolve forecasting and pipeline rigor for GRR, NRR, and expansion pipeline for the post-sales motion.
  • •Run the CS operating cadence (business reviews, executive deep dives, leadership offsites) with the right data and questions.
  • •Partner on CS systems and tooling, including integrations between Salesforce and product data.
  • •Develop AI-powered skills, agents, and automations the CS organization can adopt.

Pay and Benefits

Perks:Health InsuranceDentalVisionWellness StipendPaid LeaveParental Leave401kHoliday Break

Key Requirements

  • •5+ years operating in revenue strategy, sales strategy, CS operations, or business operations at a high-growth B2B SaaS company with end-to-end ownership.
  • •Direct experience supporting a Customer Success or post-sales organization and driving measurable impact on GRR, NRR, or churn.
  • •Hands-on experience deploying, administering, or deeply operating a customer success platform (CSP), including health scoring and lifecycle workflows.
  • •Strong technical and analytical skills: write SQL, build models, and work directly with operational data.
  • •Enterprise product experience sold to enterprise customers, with exceptional communication from SQL to exec-level recommendations.
Experience:5+ yearsB2B SaaSCustomer successPost-salesHigh-growth
Skills:Structured thinkingBias for actionCommunicationStrategic judgmentAnalytical reasoning
Languages:English
Tech Stack:SQLSalesforceAIAutomationHealth scoringForecastingGRRNRR

Company Brief

Mixpanel
Provides a product analytics and user-behavior platform that helps companies measure engagement, retention, and conversions. Mixpanel delivers event-based analytics, funnels, cohorts, and customizable reports to inform product decisions and optimize user experiences.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn