Dispatch Service Desk Agent

Motorola Solutions
Mexico
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Collaboration","Communication","Verbal communication","Problem-solving"]

Provide telephone customer support for inbound calls and resolve complex customer issues for orders, warranty replacements, post-sale questions, and service/repair requests. Demonstrate excellent service attitude, collaborate with teammates, and use strong communication to assist internal and external customers. Diagnose and troubleshoot equipment failures, support staff via phone, and help improve customer experience while learning new technologies.

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Motorola Solutions
Motorola Solutions
2 hours ago

Dispatch Service Desk Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide telephone customer support for inbound calls and resolve complex customer issues for orders, warranty replacements, post-sale questions, and service/repair requests. Demonstrate excellent service attitude, collaborate with teammates, and use strong communication to assist internal and external customers. Diagnose and troubleshoot equipment failures, support staff via phone, and help improve customer experience while learning new technologies.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide exceptional customer support and demonstrate an excellent service attitude.
  • •Support inbound calls and assist internal and external customers with inquiries including order inquiries, warranty replacements, and post-sale service.
  • •Collaborate with team members to deliver outstanding service.
  • •Use telephone support skills to provide efficient assistance to customers and staff.
  • •Conduct diagnosis and troubleshooting of equipment and failures.

Key Requirements

  • •Fluent in English (spoken and written).
  • •High School Diploma, GED, or Certificado de Preparatoria.
  • •At least 1 year of experience; inbound call center experience is a plus.
  • •Willingness to work Monday to Friday (7:00 am–5:00 pm).
  • •Availability to work in Reynosa at Industrial Rio Bravo Suite B Parque Industrial del Norte 88730 Reynosa, TAM.
Experience:1+ yearsInbound call centers
Education:High School
Skills:Customer serviceCollaborationCommunicationVerbal communicationProblem-solving
Languages:English

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
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Glassdoor: 3.7
WebsiteLinkedIn