Engagement Manager
Medra
San Francisco
Workplace: OnsiteFull timeUSD 140,000 - 215,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Ownership","Communication","Cross-functional collaboration","Executive presence","Customer obsession"]Own end-to-end customer engagement for a Physical AI Scientist platform, from pre-sale through post-sale deployment and expansion. Embed with customer teams to understand pain points and scientific workflows, translating objectives into deployment roadmaps with milestones, dependencies, and success criteria. Balance high-level strategy with execution detail, forecast roadblocks, and drive measurable customer success metrics while serving as an executive thought partner on science and AI strategy.
