Engagement Manager

Medra
San Francisco
Workplace: OnsiteFull timeUSD 140,000 - 215,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Ownership","Communication","Relationship-building","Cross-functional collaboration","Customer obsession"]

Own customer relationships from pre-sale through deployment and expansion, embedding with customer teams to assess pain points and scientific workflows. Translate business objectives into deployment roadmaps with milestones, dependencies, and success criteria, balancing strategy with execution detail. Measure and improve customer success metrics, build executive-level relationships, develop scalable customer engagement playbooks, and align customer feedback with product development. Operate with extreme ownership and proactive risk forecasting.

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FursaFursa
Medra
Medra
2 months ago

Engagement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 10 months ago

Job Summary

Own customer relationships from pre-sale through deployment and expansion, embedding with customer teams to assess pain points and scientific workflows. Translate business objectives into deployment roadmaps with milestones, dependencies, and success criteria, balancing strategy with execution detail. Measure and improve customer success metrics, build executive-level relationships, develop scalable customer engagement playbooks, and align customer feedback with product development. Operate with extreme ownership and proactive risk forecasting.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own the customer relationship from pre-sale through post-sale, deployment, and expansion.
  • •Embed with customer teams to assess pain points, understand scientific workflows, and identify requirements.
  • •Translate business objectives into a clear deployment roadmap with milestones, dependencies, and success criteria.
  • •Design, track, and optimize customer success metrics and build the business case.
  • •Develop scalable customer engagement playbooks and integrate customer feedback into product development.
Travel: High travel

Pay and Benefits

Salary: USD 140,000 - 215,000 annually
Perks:Equity401kHealth InsuranceDentalPaid LeaveRelocation

Key Requirements

  • •Technical background in a related field (Bioengineering/Biological/Chemical Engineering, Computational Biology, or Biological Sciences).
  • •3+ years customer-facing experience in management, strategy consulting, BD in biopharma/biotech, technical deployments, or strategic roles.
  • •3+ years working in a biological research lab (academia or industry) with technical fluency in scientific wet lab workflows.
  • •Track record leading complex, high-stakes customer engagements with fast decision-making and tight internal/external coordination.
  • •Strong ability to translate complex technical concepts into clear business value and build executive-level relationships.
Experience:3+ yearsBiopharmaBiotechLife sciencesResearch lab
Skills:OwnershipCommunicationRelationship-buildingCross-functional collaborationCustomer obsession

Company Brief

Medra
Builds a Physical AI Scientist platform that unites robotics, AI, and automated experimentation to run end-to-end lab workflows, accelerate data generation, and accelerate drug discovery through closed-loop, autonomous experimentation.
Industry: Biotech
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2021
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