Associate Application Support Consultant

Unit4
Poland
Workplace: HybridFull timePLN 86,811 - 96,652 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Problem-solving","Time management","Teamwork"]

Provide application support as the first point of contact for Unit4 customers’ IT and business application questions. Own and progress support cases through to resolution by liaising with colleagues and R&D, investigating and documenting defects, and handling customer escalations with clear progress updates. Ensure compliance with information/security requirements and procedures, contribute process improvements for better customer experience, and support your personal development and team mentoring.

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FursaFursa
Unit4
Unit4
2 days ago

Associate Application Support Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide application support as the first point of contact for Unit4 customers’ IT and business application questions. Own and progress support cases through to resolution by liaising with colleagues and R&D, investigating and documenting defects, and handling customer escalations with clear progress updates. Ensure compliance with information/security requirements and procedures, contribute process improvements for better customer experience, and support your personal development and team mentoring.
Location: Poland
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as first point of contact for customers’ IT and business application related questions
  • •Progress support issues through to conclusion by liaising with colleagues and R&D
  • •Investigate, process, and document application defects passed to the Application Support team
  • •Handle customer escalations and take ownership of complicated issues while keeping customers updated
  • •Ensure compliance with information and security requirements and company procedures, policies, and ISO standards

Pay and Benefits

Salary: PLN 86,811 - 96,652 annually
Perks:Remote WorkPaid Leave

Key Requirements

  • •Fluent English (verbal and written) and strong communication skills
  • •Common knowledge of Microsoft technologies, workplace processes, and IT infrastructure
  • •Exceptional customer-facing skills and ability to implement exceptional customer service
  • •Analytical and problem-solving abilities to investigate and resolve issues
  • •Ability to manage your own time to prioritize workload and meet deadlines
Skills:CommunicationCustomer serviceProblem-solvingTime managementTeamwork
Languages:English
Tech Stack:MicrosoftIT infrastructureServiceNowITILISO

Eligibility

Security Clearance:Security clearance

Company Brief

Unit4
Provides cloud ERP, HCM and FP&A software for people-centric organizations (professional services, public sector, nonprofit, higher education), delivering adaptive, self-driving enterprise applications and services globally.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Dordrecht, Netherlands
Founded: 1980
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor