Account Manager, Commercial

Braze
Chicago
Workplace: HybridFull timeUSD 68,100 - 94,600 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Ownership","Communication","Presentation","Organizational skills","Time management"]

Own a portfolio of Braze growth customers as the commercial point of contact, ensuring they maximize value from the platform. Drive upsell and renewal targets through proactive usage analysis, strong product and industry knowledge, and clear customer feedback to product teams. Collaborate cross-functionally across Sales, Success, Marketing, Legal, and Product while helping transition clients from pre-sales and onboarding into ongoing service usage.

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Braze
Braze
3 months ago

Account Manager, Commercial

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own a portfolio of Braze growth customers as the commercial point of contact, ensuring they maximize value from the platform. Drive upsell and renewal targets through proactive usage analysis, strong product and industry knowledge, and clear customer feedback to product teams. Collaborate cross-functionally across Sales, Success, Marketing, Legal, and Product while helping transition clients from pre-sales and onboarding into ongoing service usage.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the commercial relationship and drive customer value to achieve upsell and renewal targets.
  • •Build best-in-class product knowledge and stay current on industry trends to support customer outcomes.
  • •Proactively analyze customer product usage to identify growth opportunities.
  • •Communicate customer feedback to the Braze product team to influence improvements.
  • •Coordinate cross-department resources to drive feature adoption and transition clients from pre-sales through onboarding into ongoing service usage.

Pay and Benefits

Salary: USD 68,100 - 94,600 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLifeDisabilityRetirementEquityPaid LeaveLearning Budget

Key Requirements

  • •At least 3 years of experience renewing and expanding existing SaaS contracts across multiple client verticals, with deal sizes typically ranging from $25k–$500k/year.
  • •Product sales experience selling email, analytics, CRM, marketing automation, and/or content marketing solutions.
  • •Ability to quickly identify decision makers and navigate customer organizations, especially within the SMB segment.
  • •Prior collaboration with Customer Success and Marketing/Sales Enablement teams, including input into lead generation.
  • •Experience managing the sales pipeline using Salesforce.com or another CRM.
Experience:3+ yearsSaaSMobile marketing automationMarketing technologyCRMEmailAnalytics
Skills:OwnershipCommunicationPresentationOrganizational skillsTime management
Languages:English
Tech Stack:SaaSMobile marketing automationAPIsAnalyticsSalesforce.comCRMEmailMarketing automationContent marketingMS Office (Word, Excel, PowerPoint)

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn