3 months ago

Senior Technical Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Technical Customer Success Manager focused on onboarding, adoption, and value realization for customers, collaborating with Sales Engineers, AEs, and Engineering to ensure goals are met and opportunities for expansion are captured; owns post-sale success in a fast-growing SaaS environment with a deep emphasis on SDLC, DevOps, and cloud-native platforms.

Location: Amsterdam

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform.
•Drive customer success and health through effective onboarding, adoption, value realization, and retention.
•Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them.
•Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success.
•Partner closely with the sales team to identify and drive expansions and new opportunities that result from customer success.

Pay and Benefits

Salary: EUR 100,000 - 120,000 annually

Key Requirements

•BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory.
•5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role.
•Strong technical background with understanding of Devs, DevOps, application monitoring, software release tools, and cloud-native infrastructure.
•Experience working with complex, multi-divisional, multi-geographical customers.
•Impressive executive presence and communication abilities; experience working with cross-functional teams.

Education:Bachelor's

Skills:CommunicationCollaborationEmpathyPresentationTime management

Tech Stack:SDLCDevOpsApplication monitoringCloud-nativeSaaS

Company Brief

Sentry

Provides an error monitoring and performance observability platform for developers, helping teams identify, triage, and resolve application issues across frontend and backend systems with real-time alerts and diagnostic context.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Sentry

3 months ago

Senior Technical Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Amsterdam

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform.
•Drive customer success and health through effective onboarding, adoption, value realization, and retention.
•Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them.
•Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success.
•Partner closely with the sales team to identify and drive expansions and new opportunities that result from customer success.

Pay and Benefits

Salary: EUR 100,000 - 120,000 annually

Key Requirements

•BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory.
•5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role.
•Strong technical background with understanding of Devs, DevOps, application monitoring, software release tools, and cloud-native infrastructure.
•Experience working with complex, multi-divisional, multi-geographical customers.
•Impressive executive presence and communication abilities; experience working with cross-functional teams.

Education:Bachelor's

Skills:CommunicationCollaborationEmpathyPresentationTime management

Tech Stack:SDLCDevOpsApplication monitoringCloud-nativeSaaS

Company Brief

Sentry

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Website LinkedIn