Sr Manager, Airport Customer Operations (DFW Airport, TX, US)

American Airlines Group
United States
Workplace: OnsiteFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Leadership","Strategic thinking","Problem-solving","Relationship building","Analytical skills","Change management","Collaboration","Results orientation","Executive leadership","Flexibility"]

Lead and develop operational leaders for Customer Operations at DFW Airport, planning and coordinating all phases in partnership with Customer Care, Facilities, Hub Control, and local business partners. Drive execution of local and corporate initiatives, improve KPIs through process optimization and data analysis, oversee baggage technology programs, and manage manpower, equipment, facilities, and funds to ensure dependable departures and high-quality customer service.

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American Airlines Group
American Airlines Group
17 hours ago

Sr Manager, Airport Customer Operations (DFW Airport, TX, US)

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Last checked: 17 hours agoStatus: Live

Job Summary

Lead and develop operational leaders for Customer Operations at DFW Airport, planning and coordinating all phases in partnership with Customer Care, Facilities, Hub Control, and local business partners. Drive execution of local and corporate initiatives, improve KPIs through process optimization and data analysis, oversee baggage technology programs, and manage manpower, equipment, facilities, and funds to ensure dependable departures and high-quality customer service.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead and develop a team of operational leaders with daily oversight, counseling, performance reviews, and training.
  • •Plan, lead, and coordinate all phases of Customer Operations at the airport to execute local and corporate initiatives.
  • •Collaborate with cross-functional leaders and local business partners to ensure consistent service delivery and departure dependability.
  • •Evaluate, recommend, and implement process improvements using KPI insights and data from multiple sources.
  • •Optimize manpower, equipment, facilities, and funds; oversee technology/tool program development for baggage operations and establish quality controls.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee AssistanceFlexible Spending

Key Requirements

  • •Bachelors degree or equivalent work experience/training.
  • •Thorough understanding of budget process, headcount, and staffing.
  • •Prior experience applying budgetary knowledge to drive operational business results in a leadership role.
  • •Demonstrated ability to identify improvement areas in a large-scale operation and advocate/manage change.
  • •Experience managing front line leaders and leading operational organizations through management leaders, individual contributors, and front line teams.
Education:Bachelor's
Skills:LeadershipStrategic thinkingProblem-solvingRelationship buildingAnalytical skillsChange managementCollaborationResults orientationExecutive leadershipFlexibility

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn