Agent, Contact Center (Emirati talent)

Support patients and customers as the primary contact for the Abu Dhabi Telemedicine Centre, handling inquiries across phone and email. Schedule appointments and provide accurate information on services, physicians, referrals, and related programs. Resolve customer concerns and escalate when needed, while maintaining precise records and ensuring documentation follows established policies. Collaborate with internal teams to deliver best-practice customer service in a fast-paced healthcare environment.