Senior Communications Manager - Germany & Switzerland (Freiburg, DE)

Serco
Freiburg
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 7+ yearsEducation: bachelorsSkills: ["Sound judgement","Collaboration","Stakeholder management","Planning","Calmness under pressure","Network building","Adaptability"]

Lead communications for European Homecare (Germany) and internal communications for ORS (Switzerland), acting as a trusted adviser to senior leaders. Own internal plans and external media relations, drive employee engagement, and support issues management and crisis preparedness. Manage German-speaking Immigration Europe website content and coordinate social and digital communications. Build networks across local businesses and Serco Europe, supporting integration and consistent communications standards.

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FursaFursa
Serco
Serco
4 days ago

Senior Communications Manager - Germany & Switzerland (Freiburg, DE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead communications for European Homecare (Germany) and internal communications for ORS (Switzerland), acting as a trusted adviser to senior leaders. Own internal plans and external media relations, drive employee engagement, and support issues management and crisis preparedness. Manage German-speaking Immigration Europe website content and coordinate social and digital communications. Build networks across local businesses and Serco Europe, supporting integration and consistent communications standards.
Location: Freiburg
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Own and deliver internal communications plans for EHC in Germany and ORS in Switzerland, including newsletters, leadership updates, employee announcements, change communications, and internal campaigns.
  • •Provide trusted communications advice to EHC and ORS leadership teams in complex, sensitive, or fast-moving situations.
  • •Lead day-to-day media relations in Germany (and preferably Switzerland), including media monitoring, handling enquiries, preparing spokespeople, and coordinating responses.
  • •Lead local issues management and crisis communications preparedness, providing calm, practical advice to leaders in sensitive or difficult situations.
  • •Manage local external digital content, including social media content and the German-speaking Immigration Europe website, aligned to European communications standards and approvals.

Key Requirements

  • •Bachelor’s degree in Communications, Journalism, Public Relations (or related) or equivalent professional experience.
  • •At least seven years’ relevant communications experience advising senior leaders and delivering independently in a complex, matrixed organisation.
  • •Proven experience across internal communications, external communications, media relations, change communications, and employee engagement.
  • •Strong change management and change communications skills, translating complex change into clear, audience-sensitive messages.
  • •Excellent planning and organisational skills to prioritise competing demands across two businesses and maintain consistent delivery.
Experience:7+ yearsPublic servicesImmigrationSocial careGovernmentRegulated environments
Education:Bachelor's
Skills:Sound judgementCollaborationStakeholder managementPlanningCalmness under pressureNetwork buildingAdaptability
Languages:GermanEnglishFrench
Tech Stack:Microsoft 365SharePointContent management toolsSocial media

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn