Lead Business Operations Associate In Training

CarMax
Oregon
Workplace: OnsiteFull timeUSD 21.2 - 33.9 hourlyFunction: Business OperationsSkills: ["Communication","Leadership","Delegation","Decision-making","Multitasking"]

Lead and mentor Business Operations Associates to ensure smooth, compliant operations across store departments. Serve as Manager on Duty by directing workflow, resolving transaction questions, addressing customer concerns, and coaching teammates. Oversee business office tasks, audit retail paperwork and DMV/funding documentation, and manage cash operations including deposits and safe handling. Follow CarMax EH&S requirements while delivering consistently exceptional customer service.

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FursaFursa
CarMax
CarMax
1 day ago

Lead Business Operations Associate In Training

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Lead and mentor Business Operations Associates to ensure smooth, compliant operations across store departments. Serve as Manager on Duty by directing workflow, resolving transaction questions, addressing customer concerns, and coaching teammates. Oversee business office tasks, audit retail paperwork and DMV/funding documentation, and manage cash operations including deposits and safe handling. Follow CarMax EH&S requirements while delivering consistently exceptional customer service.
Location: Oregon
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Mentor and coach Business Operations Associates to support growth and training.
  • •Serve as Manager on Duty by directing workflow, resolving transaction questions, and addressing customer concerns.
  • •Delegate and monitor Business Office tasks to maintain efficiency, accuracy, and compliance with CarMax standards.
  • •Deliver exceptional customer service by explaining processes and answering questions clearly.
  • •Process and audit retail paperwork and manage cash operations, including deposits, safe handling, and security protocols.

Pay and Benefits

Salary: USD 21.2 - 33.9 hourly
Perks:Paid LeavePaid Holidays

Key Requirements

  • •Create a positive, team-oriented environment and resolve customer or associate issues.
  • •Strong delegation, follow-up, and decision-making skills using sound judgment.
  • •Proficient in data interpretation, numeric filing systems, and intermediate PC applications (Word, Excel).
  • •Ability to multitask in a fast-paced environment while maintaining accuracy.
  • •Completion of CarMax-provided training for cross-functional Business Office coverage.
Skills:CommunicationLeadershipDelegationDecision-makingMultitasking
Tech Stack:WordExcelPC applications

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn