Senior Engineer, Infrastructure Platform

Intercom
Dublin, London
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Collaboration"]

Senior Engineer for the Infra-Platform team at Intercom will own and evolve core infrastructure, drive automation to reduce toil, design generational architectural changes, and ensure reliability across high-scale distributed systems. You’ll work across full stack, enabling product engineers while focusing on security, availability, and cost optimization in a high-autonomy R&D environment.

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FursaFursa
Intercom
Intercom
4 months ago

Senior Engineer, Infrastructure Platform

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Senior Engineer for the Infra-Platform team at Intercom will own and evolve core infrastructure, drive automation to reduce toil, design generational architectural changes, and ensure reliability across high-scale distributed systems. You’ll work across full stack, enabling product engineers while focusing on security, availability, and cost optimization in a high-autonomy R&D environment.
Location: Dublin, London
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Automate everything: Eradicate manual, repetitive, and unscalable work. You will view infrastructure challenges as software problems, building automation and tooling that accelerates R&D.
  • •Drive architectural evolution: Plan, design, and execute generational changes to Intercom’s core infrastructure, addressing complex scaling and elasticity.
  • •Deliver operational excellence: Own the reliability of core services, respond to incidents, and engineer permanent, preventative solutions.
  • •Be full stack: Dive into application code to trace problems to the edge and fix customer-facing issues when needed.
  • •Force-multiply through enablement: Abstract shared concerns like security, compute, availability, and costs, enabling product engineers with easy-to-use tools and reliable defaults.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalPensionEquity

Key Requirements

  • •Cloud infrastructure expertise with several years designing, building, and operating high-scale distributed systems (ideally AWS)
  • •Engineering rigor with infrastructure-as-code mindset and software-like treatment of infrastructure
  • •Operational obsession with reliability, performance, failure modes, and telemetry-driven decisions
  • •Developer empathy for internal customers and ability to reduce friction for product engineers
  • •Execution and ownership with a track record of cross-team technical initiatives from conception to production
Experience:SaaSCloud computingSoftware reliability
Skills:CommunicationProblem-solvingCollaboration
Languages:English
Tech Stack:AWSCloudInfrastructure as codeTelemetryObservabilityAutomationSecurityLinuxDockerKubernetes

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn