Fraud Operations Manager (Mandarin-speaking)

Stripe
Singapore
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 10+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Problem-solving","Stakeholder management","Strategic thinking"]

Manager of Fraud Operations leading a global team of investigators to identify, investigate, and mitigate fraud risk while maintaining a strong user experience. Build scalable processes, partner with risk leadership and cross-functional teams, and drive data-driven improvements to optimization, dashboards, and tools in a Mandarin-speaking capacity for the Greater China region.

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Stripe
Stripe
3 months ago

Fraud Operations Manager (Mandarin-speaking)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Manager of Fraud Operations leading a global team of investigators to identify, investigate, and mitigate fraud risk while maintaining a strong user experience. Build scalable processes, partner with risk leadership and cross-functional teams, and drive data-driven improvements to optimization, dashboards, and tools in a Mandarin-speaking capacity for the Greater China region.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Inspire, motivate, and develop a high performing fraud investigations team, fostering a collaborative and results-oriented environment.
  • •Establish clear goals, provide coaching and feedback, and support the professional growth of team members.
  • •Set a strategic vision for the team and build the path to execute it in both the short and long-term.
  • •Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges.
  • •Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest ROI investments for user experience, process improvement, and risk mitigation.

Key Requirements

  • •Mandarin proficiency (written and spoken) is required for daily communications with users in the Greater China region.
  • •10+ years of fraud/risk or management experience, including at least 2+ years of directly leading and developing high-performing teams.
  • •Strong strategic thinking and problem-solving skills with the ability to translate complex challenges into actionable solutions.
  • •Excellent communication and stakeholder management skills with the ability to influence and collaborate across functions.
  • •Passion for delivering a user-centric experience while effectively managing risk.
Experience:10+ yearsFraudRiskManagementLeadershipData analysis
Education:Bachelor's
Skills:LeadershipCommunicationProblem-solvingStakeholder managementStrategic thinking
Languages:MandarinEnglish
Tech Stack:SQLData analysisDashboards

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor