Senior Accommodation Coordinator

Davies
Ontario
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: ["Problem-solving","Written communication","Verbal communication","Organisational skills","Workload management"]

Own end-to-end accommodation arrangements for policyholders, responding to instructions from claims teams and managing a diverse caseload from booking through extensions, invoices, and ongoing requirements. Source and book emergency and long-term accommodation and removals/storage, coordinate with corporate hotel chains, estate agencies, and suppliers, and handle complex, time-sensitive cases. Tackle issues using clear communication, strong organisation, and sound decisions to deliver excellent customer outcomes under pressure.

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Davies
Davies
22 hours ago

Senior Accommodation Coordinator

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Last checked: 4 hours agoStatus: Live

Job Summary

Own end-to-end accommodation arrangements for policyholders, responding to instructions from claims teams and managing a diverse caseload from booking through extensions, invoices, and ongoing requirements. Source and book emergency and long-term accommodation and removals/storage, coordinate with corporate hotel chains, estate agencies, and suppliers, and handle complex, time-sensitive cases. Tackle issues using clear communication, strong organisation, and sound decisions to deliver excellent customer outcomes under pressure.
Location: Ontario
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Own a diverse caseload and manage a diarised work-in-progress portfolio from start to finish.
  • •Oversee accommodation bookings, extensions, invoices, and ongoing accommodation requirements.
  • •Identify practical solutions to complex, time-sensitive accommodation challenges and resolve arising issues.
  • •Work closely with the supplier network, corporate hotel chains, and estate agencies throughout the accommodation lifecycle.
  • •Deputise for the Team Leader as needed and support/coaching others and ad hoc technical queries.

Pay and Benefits

Perks:PensionLife AssuranceFlexible WorkingDental PlanEap Helpline

Key Requirements

  • •Action accommodation instructions from claims teams via email and system data entry.
  • •Deal with inbound and outbound calls to policyholders, hotels, estate agencies, and suppliers.
  • •Source and book accommodation solutions that fit individual requirements.
  • •Create and issue payment requests/invoices, and support Accounts during absences.
  • •Actively adhere to Consumer Duty and TCF principles within FCA guidelines.
Skills:Problem-solvingWritten communicationVerbal communicationOrganisational skillsWorkload management
Tech Stack:Microsoft

Company Brief

Davies
Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: City of London, United Kingdom
Founded: 1968
Glassdoor
Glassdoor: 3.8
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