Workday

4 weeks ago

Sana Learn Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Customer Success Manager for Sana Learn at Workday, responsible for guiding enterprise customers from onboarding through long-term adoption and value realization. You’ll own outcome-driven success plans, collaborate with HR/L&D/IT leaders, drive adoption strategies, identify and mitigate risks, and partner with account teams to support renewals and growth. You’ll contribute to AI-native CS playbooks and scalable customer journeys.

Location: Stockholm

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own a portfolio of customers using Sana Learn, accountable for adoption, engagement, and long-term value.
•Define success plans, KPIs, and measurable outcomes aligned to customer goals.
•Monitor customer health using product usage, stakeholder feedback, and renewal signals; identify risks early and drive mitigation plans.
•Lead conversations with customers to define what success looks like and how to achieve it; design adoption strategies for meaningful usage and sustained engagement.
•Stay closely aligned to customer progress to ensure continuity into long-term success and drive retention and growth.

Key Requirements

•3+ years of experience in customer success, consulting, or similar roles
•Experience working with enterprise customers and senior stakeholders (e.g. MBB, Tier 2 consulting, or similar roles)
•Proven ability to drive adoption and measurable customer outcomes
•Strong candidates often come from Enterprise Customer Success, Consulting/Strategy, or Implementation/Transformation backgrounds
•You are a builder who improves systems, are comfortable with ownership and autonomy, and focus on outcomes over activity

Experience:3+ yearsEnterprise SaaSB2B SaaS

Skills:CommunicationLeadershipProblem-solvingCollaborationInfluencing

Tech Stack:AI

Company Brief

Workday

Provides cloud-based enterprise applications for human capital management, financial management, payroll, and analytics. Delivers unified HR and finance software suites to large organizations, enabling workforce planning, talent management, payroll, and financial reporting.

Industry: HR Tech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Pleasanton, United States

Founded: 2005

Website LinkedIn

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Workday

4 weeks ago

Sana Learn Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Stockholm

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own a portfolio of customers using Sana Learn, accountable for adoption, engagement, and long-term value.
•Define success plans, KPIs, and measurable outcomes aligned to customer goals.
•Monitor customer health using product usage, stakeholder feedback, and renewal signals; identify risks early and drive mitigation plans.
•Lead conversations with customers to define what success looks like and how to achieve it; design adoption strategies for meaningful usage and sustained engagement.
•Stay closely aligned to customer progress to ensure continuity into long-term success and drive retention and growth.

Key Requirements

•3+ years of experience in customer success, consulting, or similar roles
•Experience working with enterprise customers and senior stakeholders (e.g. MBB, Tier 2 consulting, or similar roles)
•Proven ability to drive adoption and measurable customer outcomes
•Strong candidates often come from Enterprise Customer Success, Consulting/Strategy, or Implementation/Transformation backgrounds
•You are a builder who improves systems, are comfortable with ownership and autonomy, and focus on outcomes over activity

Experience:3+ yearsEnterprise SaaSB2B SaaS

Skills:CommunicationLeadershipProblem-solvingCollaborationInfluencing

Tech Stack:AI

Company Brief

Workday

Industry: HR Tech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Pleasanton, United States

Founded: 2005

Website LinkedIn