Community Associate, Email Support (Night Shift)

Poshmark
Chennai
Workplace: RemoteFull timeFunction: Product Management0Skills: ["Empathy","Problem-solving","Patience","Communication","Self-motivation"]

Provide front-line email support for dispute cases, triaging and responding to high-volume, time-sensitive inquiries about orders and accounts. Investigate order details, resolve disputes according to return policies, and communicate clearly and professionally with users. Maintain customer satisfaction while contributing feedback to improve the community experience, and meet email support performance goals including first response time and resolution rate.

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FursaFursa
Poshmark
Poshmark
1 day ago

Community Associate, Email Support (Night Shift)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 minutes agoStatus: Live

Job Summary

Provide front-line email support for dispute cases, triaging and responding to high-volume, time-sensitive inquiries about orders and accounts. Investigate order details, resolve disputes according to return policies, and communicate clearly and professionally with users. Maintain customer satisfaction while contributing feedback to improve the community experience, and meet email support performance goals including first response time and resolution rate.
Location: Chennai
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Engage with Poshmark users regarding dispute cases via email support.
  • •Investigate orders and find resolutions for disputes filed by buyers.
  • •Respond timely, friendly, and professionally via email.
  • •Execute decisions to fairly resolve disputes following Poshmark return policies.
  • •Gather feedback and suggestions from the community and work toward support performance goals.

Key Requirements

  • •Based in Chennai or within Tamil Nadu, India.
  • •Fully remote, 5 working days/week, 9 hrs/day, with willingness to work on holidays/weekends.
  • •0–3 years of equivalent customer service or community support experience in e-commerce (email support; Salesforce preferred); new college graduates encouraged.
  • •Strong Macbook navigation and typing skills.
  • •Excellent written and verbal English communication with strong attention to detail and an independent problem-solving mindset.
Experience:0E-commerceCustomer serviceCommunity supportEmail support
Skills:EmpathyProblem-solvingPatienceCommunicationSelf-motivation
Languages:English
Tech Stack:SalesforceMacbook

Company Brief

Poshmark
Operates a social commerce marketplace for new and secondhand fashion, home goods, and beauty products. The platform lets users buy, sell, and share listings through a community-driven shopping experience.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Established Company
Funding: IPO / Publicly Listed
Headquarters: Redwood City, United States
Founded: 2011
WebsiteLinkedIn