Intern - Customer Management Operations

Amadeus
Philippines
Workplace: HybridFull timeFunction: Healthcare (Clinical, Medical, Wellness)Education: bachelorsSkills: ["Communication","Presentation","Problem-solving","Analytical thinking","Organizational skills"]

Join the Customer Management Operations team to build a structured competitive intelligence framework for customer operations. You’ll research customer operations models and industry best practices, identify benchmarks, and organize findings into themes across support channels, digital tools, automation, and performance indicators. Help validate insights with the team, contribute to a shared intelligence repository, and create presentations that translate learnings into practical recommendations for operational improvement and transformation.

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FursaFursa
Amadeus
Amadeus
2 days ago

Intern - Customer Management Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Join the Customer Management Operations team to build a structured competitive intelligence framework for customer operations. You’ll research customer operations models and industry best practices, identify benchmarks, and organize findings into themes across support channels, digital tools, automation, and performance indicators. Help validate insights with the team, contribute to a shared intelligence repository, and create presentations that translate learnings into practical recommendations for operational improvement and transformation.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)
Seniority: Intern level

Key Responsibilities

  • •Research customer operations models, industry trends, and best practices across relevant sectors.
  • •Identify benchmarks and reference organizations with advanced customer operations capabilities.
  • •Gather and organize information from reports, case studies, analyst insights, and industry articles.
  • •Structure findings into themes such as operating models, support channels, digital tools, automation, and performance indicators.
  • •Support team discussions and co-create recommendations; contribute to a competitive intelligence repository and create presentations of key learnings.

Key Requirements

  • •Currently pursuing a degree in Business Administration, Marketing, or a related field.
  • •Strong curiosity about customer experience, operational excellence, and emerging market trends in digital.
  • •A strong interest in research and data analysis, with the ability to translate findings into meaningful insights.
  • •Problem-solving/analytical mindset with good organizational skills.
  • •Strong written and verbal communication skills in English; presentation skills; proficiency in Microsoft PowerPoint and Excel is an advantage.
Education:Bachelor's in Business Administration, Marketing
Skills:CommunicationPresentationProblem-solvingAnalytical thinkingOrganizational skills
Languages:English
Tech Stack:Microsoft PowerPointExcelPresentations

Company Brief

Amadeus
Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Madrid, Spain
Founded: 1987
WebsiteLinkedIn