Customer Experience Advocate (Remote, Insurance Tech Startup)

Jerry
Orlando, Nashville, Dallas, Houston, Phoenix, Atlanta, Miami
Workplace: RemoteFull timeUSD 19 - 21 hourlyFunction: Customer Success & Account ManagementSkills: ["Friendly","Positive attitude","Teamwork","Work ethic","Problem-solving","Communication"]

Deliver fast, friendly support to customers navigating car and home insurance with coverage gaps, discounts, renewals, and service requests. Handle inbound calls for auto, home, motorcycle, and other policies, learn the insurance marketplace inside the product, and solve problems to remove barriers to the right coverage. Feed customer feedback into a short iteration loop so your suggestions ship quickly.

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Jerry
Jerry
1 day ago

Customer Experience Advocate (Remote, Insurance Tech Startup)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Deliver fast, friendly support to customers navigating car and home insurance with coverage gaps, discounts, renewals, and service requests. Handle inbound calls for auto, home, motorcycle, and other policies, learn the insurance marketplace inside the product, and solve problems to remove barriers to the right coverage. Feed customer feedback into a short iteration loop so your suggestions ship quickly.
Location: Orlando, Nashville, Dallas, Houston, Phoenix, Atlanta, Miami
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Take great care of customers by spotting questions they didn’t ask and identifying coverage gaps, discounts, and renewal issues.
  • •Answer inbound calls from customers shopping and policyholders needing changes for auto, home, motorcycle, and other policies.
  • •Learn the product and match customers to the right insurance company within the broker marketplace.
  • •Solve problems to remove barriers between customers and the right coverage.
  • •Process service requests including vehicles, drivers, lienholders, and policy documents.

Pay and Benefits

Salary: USD 19 - 21 hourly
Equity and Bonus:Equity
Schedule:4-Day Week
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveWellness StipendEquity

Key Requirements

  • •Prior experience in customer service, sales, or hospitality is a plus.
  • •Genuinely friendly and positive attitude with a willingness to work as a team.
  • •Strong work ethic.
  • •Strong problem-solving skills.
  • •Willingness to get a P&C insurance license if you don’t have one yet (Jerry will pay).
Experience:InsuranceTech startup
Skills:FriendlyPositive attitudeTeamworkWork ethicProblem-solvingCommunication
Licenses:P&C insurance license

Company Brief

Jerry
Provides an AI-powered AllCar™ app that helps U.S. drivers compare and buy car insurance, manage maintenance and repairs, refinance loans, and access other car-ownership services through automated, data-driven workflows.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series C
Headquarters: Palo Alto, United States
Founded: 2017
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor