Harvey

4 weeks ago

Head of Customer Success, Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 44 minutes agoStatus: Live

Job Summary

Senior leadership role responsible for the strategy, execution, and outcomes of Harvey's enterprise customer success motion across the Americas. Lead a team of Enterprise CSMs and CS Leaders to drive net revenue retention, adoption, and renewal targets, while shaping scalable CS processes and cross-functional collaboration with Product, Engineering, Sales, and Marketing.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Define and execute the enterprise CS strategy for the Americas, including account segmentation, team structure, success planning, and expansion motions that align to revenue and retention goals.
•Recruit, coach, and develop a high-performing team of Enterprise CSMs and CS Leaders. Foster accountability, empathy, and excellence with clear expectations and rigorous performance management.
•Own net revenue retention, adoption, and renewal targets for the Americas enterprise book of business; partner with Sales leadership to drive expansion and ensure seamless post-sale handoffs.
•Build and refine scalable CS processes—onboarding frameworks, QBR cadences, health scoring models, escalation workflows, and renewal playbooks.
•Serve as the voice of the Americas enterprise customer to Product, Engineering, Sales, and Marketing; translate feedback into actionable insights that shape the product roadmap and GTM strategy.

Pay and Benefits

Salary: USD 276,000 - 325,000 annually

Equity and Bonus:Equity

Key Requirements

•10+ years of experience in customer success, account management, or strategic consulting, with at least 5 years managing and scaling CS teams in an enterprise SaaS environment.

Experience:10+ yearsEnterprise SaaSLegal techProfessional services

Skills:LeadershipCommunicationStrategic thinkingData-drivenOperational excellence

Tech Stack:AILLMDashboardsData analytics

Company Brief

Harvey

Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Harvey

4 weeks ago

Head of Customer Success, Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 44 minutes agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Define and execute the enterprise CS strategy for the Americas, including account segmentation, team structure, success planning, and expansion motions that align to revenue and retention goals.
•Recruit, coach, and develop a high-performing team of Enterprise CSMs and CS Leaders. Foster accountability, empathy, and excellence with clear expectations and rigorous performance management.
•Own net revenue retention, adoption, and renewal targets for the Americas enterprise book of business; partner with Sales leadership to drive expansion and ensure seamless post-sale handoffs.
•Build and refine scalable CS processes—onboarding frameworks, QBR cadences, health scoring models, escalation workflows, and renewal playbooks.
•Serve as the voice of the Americas enterprise customer to Product, Engineering, Sales, and Marketing; translate feedback into actionable insights that shape the product roadmap and GTM strategy.

Pay and Benefits

Salary: USD 276,000 - 325,000 annually

Equity and Bonus:Equity

Key Requirements

•10+ years of experience in customer success, account management, or strategic consulting, with at least 5 years managing and scaling CS teams in an enterprise SaaS environment.

Experience:10+ yearsEnterprise SaaSLegal techProfessional services

Skills:LeadershipCommunicationStrategic thinkingData-drivenOperational excellence

Tech Stack:AILLMDashboardsData analytics

Company Brief

Harvey

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor