Manager, AI Agents and Automation

Jerry
New York, Chicago, Boston, San Francisco
Workplace: RemoteFull timeUSD 130,000 - 170,000 annuallyFunction: Data Science & Machine LearningExperience: 3+ yearsSkills: ["Systems thinking","Experimenting","Data-driven","Technical translation","Pragmatism"]

Lead end-to-end development of an agentic AI platform and customer experiences that automate more than 70% of inbound sales and service requests. Partner with engineering to define prompt strategies, evaluation frameworks, and guardrails balancing latency, cost, and accuracy. Serve as a technical translator across teams, driving improvements in answer quality, customer satisfaction, and automation rates while working with OpenAI to evaluate and deploy next-generation voice models.

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Jerry
Jerry
4 days ago

Manager, AI Agents and Automation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: first listed 1 week ago

Job Summary

Lead end-to-end development of an agentic AI platform and customer experiences that automate more than 70% of inbound sales and service requests. Partner with engineering to define prompt strategies, evaluation frameworks, and guardrails balancing latency, cost, and accuracy. Serve as a technical translator across teams, driving improvements in answer quality, customer satisfaction, and automation rates while working with OpenAI to evaluate and deploy next-generation voice models.
Location: New York, Chicago, Boston, San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Manager level

Key Responsibilities

  • •Lead end-to-end development of the AI platform and customer experiences from roadmap through rollout.
  • •Partner with engineers to design prompt strategies, evaluation frameworks, and guardrails balancing latency, cost, and accuracy.
  • •Translate between engineering and the broader organization by establishing AI best practices and platform standards.
  • •Drive systematic improvement in answer quality, customer satisfaction, and automation rates via rigorous experimentation.
  • •Work with OpenAI partners to evaluate and deploy next-generation voice models and workflow automation.

Pay and Benefits

Salary: USD 130,000 - 170,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid Leave401kWellness Stipend

Key Requirements

  • •3+ years in a technical role such as forward deployed engineering or technical product management at a fast-paced startup.
  • •Strong passion and curiosity for AI systems, including modern LLMs.
  • •Track record taking complex, strategic ideas and turning them into scalable, production-grade products.
  • •Comfort translating technical concepts across audiences, including API design and system architecture discussions.
  • •Familiarity with SQL and using data to answer questions and validate hypotheses.
Experience:3+ yearsAIGenerative AIAgentic AIFast-paced startups
Skills:Systems thinkingExperimentingData-drivenTechnical translationPragmatism
Tech Stack:LLMsAgentsOpenAIChatGPTSQLAPI designSystem architecturePrompt strategiesEvaluation frameworksGuardrailsVoice modelsWorkflow automationComputer-use agentsInternal APIs

Company Brief

Jerry
Provides an AI-powered AllCarâ„¢ app that helps U.S. drivers compare and buy car insurance, manage maintenance and repairs, refinance loans, and access other car-ownership services through automated, data-driven workflows.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series C
Headquarters: Palo Alto, United States
Founded: 2017
Glassdoor
Glassdoor: 4.0
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