Service Concierge, Costa Mesa

Lucid Motors
United States
Workplace: OnsiteFull timeUSD 17 - 24 hourlyFunction: Hospitality & Food ServiceSkills: ["Customer service","Problem-solving","Organization","Written communication","Verbal communication"]

Deliver a world-class service-center client experience by greeting customers, answering phones, directing inquiries, and scheduling appointments based on capacity and priority. Own follow-up on open service tasks and due bills, verify concerns, log activity in the system, and manage loaner agreements and work order pre-writes. Support service advisors during vehicle check-in and assist with facility service requests, valet duties, and required training.

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Lucid Motors
Lucid Motors
2 months ago

Service Concierge, Costa Mesa

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Deliver a world-class service-center client experience by greeting customers, answering phones, directing inquiries, and scheduling appointments based on capacity and priority. Own follow-up on open service tasks and due bills, verify concerns, log activity in the system, and manage loaner agreements and work order pre-writes. Support service advisors during vehicle check-in and assist with facility service requests, valet duties, and required training.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service

Key Responsibilities

  • •Provide a world-class customer experience to Lucid clients (internal and external)
  • •Coordinate and schedule client appointments based on service center capacity, turnaround time, and priority levels
  • •Manage open service tasks and due bills, proactively verify concerns, schedule appointments, and log activities in the system
  • •Manage and facilitate loaner agreements, including rental vehicle requests and arranging Lyft rides
  • •Assist Service Advisors during vehicle check-in by conducting walkthroughs, completing intake forms, taking photographs, and reporting any damages

Pay and Benefits

Salary: USD 17 - 24 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid LeavePaid Holidays401kEquity

Key Requirements

  • •18 years of age or older
  • •Demonstrated excellence in customer service
  • •Problem-solving ability and strong organization to manage multiple priorities in a fast-paced environment
  • •Excellent written and verbal communication skills
  • •Ability to use basic computer applications (including Microsoft Office) and learn proprietary DMS software
Experience:AutomotiveLuxury retailStart-up
Skills:Customer serviceProblem-solvingOrganizationWritten communicationVerbal communication
Licenses:Valid driver’s license
Tech Stack:Microsoft OfficeDMS softwareService ChannelLyft

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn