Safety & Security Lead

Careem
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 4+ yearsSkills: ["Empathy","Problem-solving","Organization","Communication","Operational discipline"]

Lead day-to-day safety operations for Captains and customers, coordinating end-to-end incident response and managing cases from intake to resolution within SLAs. Support investigations, maintain accurate incident records and reporting dashboards, and identify process improvements to strengthen safety across markets. Provide empathetic follow-up to affected Captains and customers and ensure timely escalations, documentation, and closure while working with internal teams.

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FursaFursa
Careem
Careem
13 hours ago

Safety & Security Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead day-to-day safety operations for Captains and customers, coordinating end-to-end incident response and managing cases from intake to resolution within SLAs. Support investigations, maintain accurate incident records and reporting dashboards, and identify process improvements to strengthen safety across markets. Provide empathetic follow-up to affected Captains and customers and ensure timely escalations, documentation, and closure while working with internal teams.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Run day-to-day safety operations in line with established policies and SOPs to ensure consistent handling of safety matters.
  • •Coordinate incident response as the first point of coordination: triage, log, manage cases through resolution, ensure accurate documentation and SLA-driven escalations/closure.
  • •Follow up with Captains and customers involved in safety incidents, providing empathetic support and coordinating assistance end to end.
  • •Support investigations into safety-related issues and summarize findings for senior stakeholders.
  • •Maintain incident records and trackers, prepare regular safety reports/dashboards, identify trends and gaps, and support process improvements and rollout of safety initiatives.

Pay and Benefits

Perks:Health InsuranceGym MembershipPaid LeaveRemote Work

Key Requirements

  • •At least 4 years of experience in safety operations and incident management, with direct experience in road safety operations.
  • •Hands-on experience managing incidents/escalations, including documentation, follow-ups, and coordination across multiple teams.
  • •Proven ability to work with SOPs, SLAs, and metric-driven performance in a fast-paced operational environment.
  • •Ability to handle sensitive situations with empathy, discretion, and calm under pressure.
  • •Proficiency in Google Workspace (Docs, Sheets, Slides); familiarity with Jira is an advantage.
Experience:4+ yearsTransportationMobilityDelivery
Skills:EmpathyProblem-solvingOrganizationCommunicationOperational discipline
Languages:EnglishUrduArabic
Tech Stack:Google WorkspaceGoogle DocsGoogle SheetsGoogle SlidesJiraIssue-trackingTask managementDashboardsReporting

Company Brief

Careem
Careem is a Dubai-based super app offering ride-hailing, delivery, payments and other on-demand services across the Middle East, Pakistan and North Africa, connecting consumers with drivers, merchants and service providers.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Series E+
Headquarters: Dubai, United Arab Emirates
Founded: 2012
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor