Client Relations Advisor - German Speaking (London, , GB)

Burberry
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Empathy","Emotional intelligence","Discretion","Problem-solving","Relationship management"]

Deliver an elevated, highly personalized luxury client experience across phone, email, live chat, and social channels. Build trusted, long-term relationships by understanding client preferences and handling proactive outreach, follow-ups, and concierge-style support. Own client cases from first contact to resolution, resolving enquiries and escalations with empathy, discretion, and sound judgment. Apply product expertise to provide styling guidance and recommendations while contributing to service and client development objectives.

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FursaFursa
Burberry
Burberry
23 hours ago

Client Relations Advisor - German Speaking (London, , GB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Deliver an elevated, highly personalized luxury client experience across phone, email, live chat, and social channels. Build trusted, long-term relationships by understanding client preferences and handling proactive outreach, follow-ups, and concierge-style support. Own client cases from first contact to resolution, resolving enquiries and escalations with empathy, discretion, and sound judgment. Apply product expertise to provide styling guidance and recommendations while contributing to service and client development objectives.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Deliver world-class luxury client service across approved digital channels, adapting communication style to each client.
  • •Create warm, polished, personalized experiences using client preferences, purchase history, and prior interactions.
  • •Take full ownership of client cases from first contact through resolution, providing clear updates and ensuring follow-up.
  • •Resolve enquiries and complaints accurately and empathetically, handling escalated/complex cases with appropriate urgency and collaboration.
  • •Maintain product expertise to provide styling guidance and recommendations, and identify opportunities that support sales and client development while protecting service integrity.

Key Requirements

  • •Previous experience delivering elevated services, client relations, customer service, or a comparable client-facing role.
  • •Fluency in English plus German is required.
  • •Passion for luxury, fashion, products, and creating exceptional client experiences.
  • •Ability to build and manage a portfolio of clients through personalized, proactive contact.
  • •Strong communication, problem-solving, and resilience when handling complex complaints or sensitive situations.
Experience:LuxuryFashion
Skills:EmpathyEmotional intelligenceDiscretionProblem-solvingRelationship management
Languages:EnglishGerman

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn