Prosperity Bancshares

2 weeks ago

Bilingual Customer Service Representative (Full Time) - Lubbock

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Provide professional, courteous customer service in the Bank’s Customer Service Center by answering calls, resolving questions and complaints, and supporting customers with deposit and loan inquiries. Process account-related requests such as opening/closing accounts and renewing time deposits, while explaining bank products and services. Maintain call quality goals, follow bank policies, and ensure customer information privacy.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Take customer calls and provide excellent customer service.
•Answer customer questions and solve problems by listening, collecting data, and securing answers.
•Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards.
•Handle complaints professionally and present/explain bank products and services to meet customers’ financial needs.
•Maintain call quality goals, uphold the bank’s professional reputation, and follow bank policies while protecting customer information.

Key Requirements

•Associate degree or two years of related experience and/or training (or equivalent education and work experience).
•1 year of customer service experience.
•Preferred knowledge of the bank’s products, services, and policies/procedures.
•Excellent communication and public relations skills.
•Excellent computer skills, strong organization, and ability to work well under pressure.

Education:Associate's

Skills:CommunicationPublic relationsComputer skillsOrganizationAbility to work under pressure

Company Brief

Prosperity Bancshares

Operates Prosperity Bank, a Texas-based regional banking franchise offering commercial and consumer banking services, lending, treasury management, and wealth-related solutions through a network of branches across Texas and Oklahoma.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Houston, United States

Founded: 1983

Website LinkedIn

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Prosperity Bancshares

2 weeks ago

Bilingual Customer Service Representative (Full Time) - Lubbock

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Take customer calls and provide excellent customer service.
•Answer customer questions and solve problems by listening, collecting data, and securing answers.
•Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards.
•Handle complaints professionally and present/explain bank products and services to meet customers’ financial needs.
•Maintain call quality goals, uphold the bank’s professional reputation, and follow bank policies while protecting customer information.

Key Requirements

•Associate degree or two years of related experience and/or training (or equivalent education and work experience).
•1 year of customer service experience.
•Preferred knowledge of the bank’s products, services, and policies/procedures.
•Excellent communication and public relations skills.
•Excellent computer skills, strong organization, and ability to work well under pressure.

Education:Associate's

Skills:CommunicationPublic relationsComputer skillsOrganizationAbility to work under pressure

Company Brief

Prosperity Bancshares

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Houston, United States

Founded: 1983

Website LinkedIn