Money Network Operations Director

Fiserv
Omaha
Workplace: RemoteFull timeUSD 111,000 - 188,400 annuallyFunction: Business OperationsExperience: 4-7 yearsEducation: bachelorsSkills: ["Analytical skills","Communication","Stakeholder management","Problem-solving","Cross-functional leadership"]

Own operational performance for regulated customers’ cardholder servicing, using trend analysis and action plans to improve service levels and client outcomes. Lead EBT and pre-paid debit growth initiatives, manage vendors and corrective actions, and drive incident/problem management with strong post-incident remediation tracking. Maintain runbooks and train servicing teams for operational readiness, oversee settlement-related processes, and partner with product, technology, and risk/compliance stakeholders to mitigate operational impacts and uphold SLAs.

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FursaFursa
Fiserv
Fiserv
17 hours ago

Money Network Operations Director

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own operational performance for regulated customers’ cardholder servicing, using trend analysis and action plans to improve service levels and client outcomes. Lead EBT and pre-paid debit growth initiatives, manage vendors and corrective actions, and drive incident/problem management with strong post-incident remediation tracking. Maintain runbooks and train servicing teams for operational readiness, oversee settlement-related processes, and partner with product, technology, and risk/compliance stakeholders to mitigate operational impacts and uphold SLAs.
Location: Omaha
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Director level

Key Responsibilities

  • •Own operational performance management for regulated customers’ cardholder servicing, including trend analysis, action planning, and follow-through to improve service levels and client outcomes.
  • •Drive EBT platform growth initiatives and build strong relationships with EBT and pre-paid Debit customers.
  • •Lead vendor management activities, including performance reviews, issue resolution, and corrective actions with internal stakeholders.
  • •Lead incident and problem management for operational events, coordinating response, communications updates, and post-incident reviews with remediation tracking.
  • •Oversee settlement-related operational processes, ensuring accuracy, timeliness, reconciliation, and alignment with financial and regulatory controls.

Pay and Benefits

Salary: USD 111,000 - 188,400 annually
Equity and Bonus:Equity

Key Requirements

  • •Bachelor’s degree or equivalent experience.
  • •4–7 years of experience in operations leadership, client experience, contact center operations, or vendor management in a financial services or regulated environment.
  • •Background in pre-paid Debit, EBT, and customer service with experience leading cross-functional execution and driving issue resolution under time constraints.
  • •Strong analytical skills translating data into operational actions and client-ready insights.
  • •Strong communication and stakeholder management skills, including experience supporting client governance cadences.
Experience:4-7 yearsFintechPaymentsCardholder servicingRegulated environmentEBTPre-paid debitContact center operations
Education:Bachelor's
Skills:Analytical skillsCommunicationStakeholder managementProblem-solvingCross-functional leadership

Eligibility

Nationality:US National
Security Clearance:FBI fingerprint-based background investigation

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn