Account Manager

Thumbtack
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Customer relationship management","Customer-centric problem solving","Prioritization","Communication","Insight generation"]

Own the post-sale relationship for Thumbtack’s high-value professionals, guiding adoption and usage of the platform to maximize outcomes. You’ll prioritize outreach using pro-health and market indicators to mitigate churn and support revenue growth, build account action plans, introduce new features, and share best practices. Serve as a trusted advisor, translate pro feedback into product requirements, and coordinate escalations across Sales, Product, Customer Support, and Marketplace Trust & Safety.

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Thumbtack
Thumbtack
1 year ago

Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own the post-sale relationship for Thumbtack’s high-value professionals, guiding adoption and usage of the platform to maximize outcomes. You’ll prioritize outreach using pro-health and market indicators to mitigate churn and support revenue growth, build account action plans, introduce new features, and share best practices. Serve as a trusted advisor, translate pro feedback into product requirements, and coordinate escalations across Sales, Product, Customer Support, and Marketplace Trust & Safety.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary post-sale point of contact and onboard new Franchisees within their Brands.
  • •Understand professionals’ strategic goals and provide education, actionable advice, and clear communication to drive adoption and usage.
  • •Prioritize outreach based on pro-health and market indicators to mitigate churn and position for revenue growth.
  • •Build and execute account & action plans, introduce product features, and propose expansion opportunities to meet growth targets.
  • •Translate pro feedback into product requirements, share best practices, and handle escalations in coordination with cross-functional teams.

Key Requirements

  • •Bachelor’s degree and 3+ years of proactive, customer-facing account management experience, or 5+ years in a relevant customer-facing/account management role.
  • •Experience managing a portfolio of accounts and meeting/exceeding revenue targets.
  • •Demonstrated ability to build strong customer relationships and deliver customer-centric solutions.
  • •SFDC (Salesforce) experience is required.
  • •Experience analyzing data to derive and communicate insights, with ability to create basic reports in Google Sheets and presentations in Google Slides.
Experience:3+ years
Education:Bachelor's
Skills:Customer relationship managementCustomer-centric problem solvingPrioritizationCommunicationInsight generation
Tech Stack:Salesforce (SFDC)Google SheetsGoogle Slides

Company Brief

Thumbtack
Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn