Account Manager

Own the post-sale relationship for Thumbtack’s high-value professionals, guiding adoption and usage of the platform to maximize outcomes. You’ll prioritize outreach using pro-health and market indicators to mitigate churn and support revenue growth, build account action plans, introduce new features, and share best practices. Serve as a trusted advisor, translate pro feedback into product requirements, and coordinate escalations across Sales, Product, Customer Support, and Marketplace Trust & Safety.