Carvana

3 months ago

Team Lead, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead a team in Market Operations to create, audit, and process customer paperwork so vehicles are registered accurately and on time. Set documentation accuracy goals with senior management, define and implement paperwork best practices to meet regulatory standards, and coach Paperwork Specialists and Customer Advocates. Partner with Regulatory Compliance and local agencies to ensure submission requirements are followed, while evaluating performance and solving process gaps to improve customer satisfaction.

Location: Minneapolis

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Participate in developing strategic plans, goals, and objectives aligned with Market Operations and the company.
•Work with senior management to define documentation accuracy goals and objectives.
•Manage and appraise the accuracy and completeness of all customer paperwork, directing corrective action as needed.
•Define and implement paperwork best practices to ensure compliance with applicable regulatory standards.
•Provide guidance and performance feedback to Paperwork Specialists and Customer Advocates; assist customers as needed via phone, email, and text.

Pay and Benefits

Salary: USD 65,000 - 80,000 annually

Perks:Health InsuranceDentalVision401k

Key Requirements

•Bachelor’s degree or 5+ years of experience with document processing (including medical billing, paralegal, or similar experience).
•Ability to lead a team and maintain a culture of accountability and growth.
•Ability to coach to performance with direct reports and peers.
•Ability to get and maintain Notary in your local jurisdiction within the first 90 days of employment.
•Ability to manage, organize, and reconcile multiple sources of information with accuracy.

Experience:5+ yearsDocument processing

Education:Bachelor's

Skills:LeadershipCoachingProblem-solvingCommunicationTime management

Licenses:NotaryDriver’s license

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website

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Carvana

3 months ago

Team Lead, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Minneapolis

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Participate in developing strategic plans, goals, and objectives aligned with Market Operations and the company.
•Work with senior management to define documentation accuracy goals and objectives.
•Manage and appraise the accuracy and completeness of all customer paperwork, directing corrective action as needed.
•Define and implement paperwork best practices to ensure compliance with applicable regulatory standards.
•Provide guidance and performance feedback to Paperwork Specialists and Customer Advocates; assist customers as needed via phone, email, and text.

Pay and Benefits

Salary: USD 65,000 - 80,000 annually

Perks:Health InsuranceDentalVision401k

Key Requirements

•Bachelor’s degree or 5+ years of experience with document processing (including medical billing, paralegal, or similar experience).
•Ability to lead a team and maintain a culture of accountability and growth.
•Ability to coach to performance with direct reports and peers.
•Ability to get and maintain Notary in your local jurisdiction within the first 90 days of employment.
•Ability to manage, organize, and reconcile multiple sources of information with accuracy.

Experience:5+ yearsDocument processing

Education:Bachelor's

Skills:LeadershipCoachingProblem-solvingCommunicationTime management

Licenses:NotaryDriver’s license

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website