Product Support Engineer

Ingersoll Rand
Shanghai
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 3-5 yearsEducation: bachelorsSkills: ["Problem-solving","Customer-facing communication","Technical troubleshooting"]

Provide advanced Tier 2/Tier 3 technical support for precision fastening systems, controllers, cordless tools, and connected software. Troubleshoot complex product and integration issues for customers, distributors, and service teams, and partner with Engineering, Quality, Product Management, and Service to develop field solutions. Conduct product testing, warranty investigations, and root-cause analysis while creating technical documentation and supporting on-site customer visits as needed.

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Ingersoll Rand
Ingersoll Rand
1 hour ago

Product Support Engineer

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Job Summary

Provide advanced Tier 2/Tier 3 technical support for precision fastening systems, controllers, cordless tools, and connected software. Troubleshoot complex product and integration issues for customers, distributors, and service teams, and partner with Engineering, Quality, Product Management, and Service to develop field solutions. Conduct product testing, warranty investigations, and root-cause analysis while creating technical documentation and supporting on-site customer visits as needed.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Provide advanced technical support for precision fastening systems, controllers, cordless tools, software, and related accessories.
  • •Troubleshoot issues and provide installation guidance and technical training to customers and channel partners.
  • •Partner with Engineering, Quality, Product Management, and Service teams to characterize complex problems and deliver solutions to the field.
  • •Conduct product testing, warranty investigations, and root cause analysis.
  • •Develop and maintain technical documentation, knowledge articles, and training materials.

Key Requirements

  • •Bachelor’s degree in Engineering, Electrical Engineering, Mechanical Engineering, Mechatronics, Automation, Industrial Engineering, or a related technical field.
  • •3-5 years of experience in technical support, field service, application engineering, manufacturing engineering, or related roles.
  • •Experience troubleshooting electromechanical systems, software-connected devices, industrial controls, or communication networks.
  • •Strong problem-solving and customer-facing communication skills.
  • •Fluent in Mandarin Chinese and English.
Experience:3-5 yearsManufacturingIndustrial controlsField service
Education:Bachelor's
Skills:Problem-solvingCustomer-facing communicationTechnical troubleshooting
Languages:Mandarin ChineseEnglish
Tech Stack:PLCEthernet/IPProfinetIndustrial networksIndustrial controls

Company Brief

Ingersoll Rand
Designs, manufactures, and services industrial equipment and technologies including air compressors, power tools, fluid management systems, and downstream industrial solutions for manufacturing, construction, and commercial customers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Davidson, United States
Founded: 1871
WebsiteLinkedIn