Enterprise Customer Success Manager

Canonical
Anywhere
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Customer advocacy","Presentation","Process improvement","Teamwork","Agile"]

Own a portfolio of enterprise customers and help reduce churn by building trust, aligning on objectives, and guiding successful adoption of Canonical’s product suite. You’ll onboard new customers, coordinate cross-functional delivery plans, run disciplined weekly business reviews, identify renewal risks and growth opportunities, and advocate for customer needs that shape roadmaps. You’ll also manage reactive support tickets and create targeted campaigns via digital touchpoints.

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Canonical
Canonical
1 year ago

Enterprise Customer Success Manager

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Last checked: 4 hours agoStatus: Live

Job Summary

Own a portfolio of enterprise customers and help reduce churn by building trust, aligning on objectives, and guiding successful adoption of Canonical’s product suite. You’ll onboard new customers, coordinate cross-functional delivery plans, run disciplined weekly business reviews, identify renewal risks and growth opportunities, and advocate for customer needs that shape roadmaps. You’ll also manage reactive support tickets and create targeted campaigns via digital touchpoints.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Onboard new customers and introduce them to Canonical products and support processes.
  • •Coordinate complex projects with developers, IT managers, and decision makers across industries.
  • •Develop engagement plans with Sales, Field Engineering, and Support to fulfill customer objectives.
  • •Run a weekly customer and business review process to identify blockers, prioritize risks, and drive resolution through product and engineering teams.
  • •Support customers with reactive ticket requests and create multi-customer campaigns via digital touchpoints.

Pay and Benefits

Perks:Learning BudgetAnnual BonusPaid LeaveParental LeavePriority PassTravel Allowance

Key Requirements

  • •5+ years of work experience with a strong relation to IT and exposure to at least one of: Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
  • •Impeccable customer-facing skills with the ability to guide conversations about complex software.
  • •Experience building and improving internal processes while delivering customer-related projects on time.
  • •Ability to interact with all departments and levels, both internally and externally, as a true team player.
  • •Knowledge of agile methodologies; Spanish and Portuguese proficiency (written and spoken) alongside excellent English is a plus.
Experience:5+ yearsOpen sourceLinuxCloud computingData applicationsStorageNetworkingSecurityMigrationIoTCustomer success
Skills:Customer advocacyPresentationProcess improvementTeamworkAgile
Languages:EnglishSpanishPortuguese
Tech Stack:Ubuntu ProMAASLandscapeOpenstackCephKubernetesLinuxSalesforceJiraCRMsCloud computingData applicationsStorageNetworkingSecurityMigrationIoTDigital touch-points

Company Brief

Canonical
Develops and maintains Ubuntu, a leading open-source Linux distribution, and provides cloud, IoT, and enterprise support, tooling, and services to enable deployment, management, and security of infrastructure and applications.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: London, United Kingdom
Founded: 2004
WebsiteLinkedIn