Senior Manager, O2C Processes & Project

Delivery Hero
Philippines
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Analytical","Problem-solving","Decision-making","Planning","Communication"]

Lead Order to Cash (O2C) process design and improvements across Delivery Hero’s Finance Business Service markets. Create and maintain SOPs and detailed task plans, govern process changes, and collaborate with stakeholders to ensure accurate revenue capture and billing. Partner with product deployment teams to support UAT readiness and go-lives, triage billing and enhancement tickets, and execute testing/consulting for system and process roll-outs while driving continuous improvement.

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Delivery Hero
Delivery Hero
2 days ago

Senior Manager, O2C Processes & Project

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead Order to Cash (O2C) process design and improvements across Delivery Hero’s Finance Business Service markets. Create and maintain SOPs and detailed task plans, govern process changes, and collaborate with stakeholders to ensure accurate revenue capture and billing. Partner with product deployment teams to support UAT readiness and go-lives, triage billing and enhancement tickets, and execute testing/consulting for system and process roll-outs while driving continuous improvement.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Create and update SOPs and detailed task plans to align O2C processes across Finance Business Service markets.
  • •Take ownership for O2C process design (system-agnostic) to ensure revenue is captured and billed accurately.
  • •Serve as gatekeeper for O2C process changes and maintain alignment with Service Delivery for those changes.
  • •Collaborate with product deployment teams to ensure UAT readiness and support go-lives for new initiatives.
  • •Support finance by triaging Pandora Billing tickets and contributing to testing, documentation, and roll-outs for new systems/UATs.

Key Requirements

  • •Bachelor’s degree in Accountancy or a business-related course.
  • •At least 5 years of experience in Order to Cash (O2C) function/process management.
  • •At least 1 year of experience in project/product management.
  • •Knowledge of general accounting principles, regulatory standards, and compliance requirements.
  • •Proficiency with MS Office (especially Excel) and the ability to work with systems such as Salesforce, SAP, SQL, Google Studio, and business intelligence tools.
Experience:Order to CashFinance opsAccountingProject managementRevenue operations
Education:Bachelor's in Accountancy or a business-related course
Skills:AnalyticalProblem-solvingDecision-makingPlanningCommunication
Languages:English
Tech Stack:SalesforceSAPSQLGoogle StudioBusiness IntelligenceMS OfficeExcelUATSOPSystem roll-outs

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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