MH Bilingual Account Representative

FB Financial
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Communication","Empathy","De-escalation","Problem-solving","Confidentiality"]

Handle existing customer billing and collections inquiries in the Specialty Lending Group/Manufactured Housing Servicing Department. Provide prompt, courteous support via phone, fax, mail, and email, resolving issues with professionalism and empathy. Manage high volumes of inbound and outbound calls, accurately document interactions, and de-escalate challenging situations. Help train new team members, meet monthly service benchmarks, support translation needs, and ensure compliance with internal policies and external regulations.

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FursaFursa
FB Financial
FB Financial
2 months ago

MH Bilingual Account Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 11 months ago

Job Summary

Handle existing customer billing and collections inquiries in the Specialty Lending Group/Manufactured Housing Servicing Department. Provide prompt, courteous support via phone, fax, mail, and email, resolving issues with professionalism and empathy. Manage high volumes of inbound and outbound calls, accurately document interactions, and de-escalate challenging situations. Help train new team members, meet monthly service benchmarks, support translation needs, and ensure compliance with internal policies and external regulations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Communicate with customers whose accounts are in collections to support payment resolution.
  • •Provide clear, empathetic, professional support for billing inquiries and complaints.
  • •Handle a high volume of inbound and outbound calls (approximately 80–140 daily).
  • •Document all customer interactions, including contact details, inquiry type, and resolution.
  • •De-escalate challenging situations and collaborate with other departments to support translation needs while ensuring compliance with policies and regulations.

Key Requirements

  • •Bilingual in Spanish (required).
  • •High school diploma or GED equivalent.
  • •Previous collections or customer service experience is a plus.
  • •Strong written, verbal, and reading comprehension communication skills.
  • •Proficient in Microsoft Office (Excel, Word, Outlook) and able to accurately type and enter data.
Experience:Collections
Education:High School
Skills:CommunicationEmpathyDe-escalationProblem-solvingConfidentiality
Languages:Spanish
Tech Stack:Microsoft OfficeExcelWordOutlook

Company Brief

FB Financial
FB Financial (FirstBank) is a regional bank offering consumer and commercial banking services, including deposits, lending, mortgage, and wealth management solutions to individuals and businesses across its branch footprint.
Industry: Banking
Growth: Established Company
Headquarters: Nashville, United States
Website