Manager, Payment Operations

Circle
Bengaluru
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 8+ yearsSkills: ["Operational excellence","Investigation quality","Leadership","Process improvement","Data-driven decision-making"]

Own day-to-day Payment Operations for Circle Payments Network in a 24x7 environment, including shift coverage, queue performance, escalations, investigations, and operational quality. Lead and develop operations analysts through onboarding, training, certification, and independent case ownership. Establish QC and documentation programs, run process changes, and report key metrics like TTA/TTR and SLA compliance while serving as the escalation domain expert.

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FursaFursa
Circle
Circle
1 day ago

Manager, Payment Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own day-to-day Payment Operations for Circle Payments Network in a 24x7 environment, including shift coverage, queue performance, escalations, investigations, and operational quality. Lead and develop operations analysts through onboarding, training, certification, and independent case ownership. Establish QC and documentation programs, run process changes, and report key metrics like TTA/TTR and SLA compliance while serving as the escalation domain expert.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Own the day-to-day Payment Operations function for Circle Payments Network, including operational coverage, queue performance, escalations, investigations, and team/process execution across 24x7.
  • •Design shift rosters, rostering, coverage planning, and handoffs (including leave/surge/holiday planning) and manage the underlying coverage math.
  • •Run live queue management: ensure partner queries and detected exceptions are triaged, worked, and closed within SLA.
  • •Serve as the senior escalation point for issues unresolved within the team, deciding when to escalate to Engineering, Product, or partner-facing leadership.
  • •Establish and run onboarding/training and the QC program (sampling, review/calibration, error taxonomy, investigation standards), maintain SOPs/runbooks, and report operational metrics (TTA, TTR, SLA compliance, volumes/failures) via weekly readouts.

Key Requirements

  • •8+ years in payment operations, payment investigations, settlement operations, or a comparable payments/fintech/banking operations function.
  • •2+ years managing operations analysts with direct accountability for output (Team Lead/Assistant Manager/Manager), while staying hands-on.
  • •Hands-on ownership of at least one full shift roster in a 24x7 or extended-coverage operation, including coverage planning and exception handling.
  • •Demonstrated ownership of training and ramp, including taking analysts from onboarding to independent handling.
  • •Cross-border payments depth, including correspondent banking, SWIFT/MT103, local rails, reconciliation, exception handling, and settlement investigations.
Experience:8+ yearsPaymentsFintechBanking
Skills:Operational excellenceInvestigation qualityLeadershipProcess improvementData-driven decision-making
Tech Stack:SWIFTMT103ReconciliationStablecoinsCrypto railsDigital assetsUSDC

Company Brief

Circle
Provides blockchain-based financial infrastructure and stablecoins (notably USDC and EURC) and payment solutions for enterprises, developers, and financial institutions to enable programmable money and global payments.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2013
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor