Customer Service Manager, Airport Customer Experience (Baltimore, MD, US)
American Airlines Group
Baltimore
Workplace: OnsiteFull timeUSD 51,000 - 86,500 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Employee engagement","Active listening","Critical thinking","Decision making","Business judgment"]Lead a high-performing airport customer experience operation by coaching and developing front-line team members and driving operational excellence. Support a safe, reliable, and compliance-focused environment aligned with DOT, FAA, and other regulations. Provide exceptional support mechanisms to enable superior customer service, manage team performance against corporate and local scorecards, and coordinate station activities with multi-functional departments and agencies.
