Operations Manager - West Midlands Sort Centre

Relay Tech
United Kingdom
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["People management","Communication","Problem-solving","Decision-making","Continuous improvement"]

Run end-to-end shift operations at a Hybrid Sort Centre in the West Midlands, leading 50–100+ frontline operatives through high-volume sortation where minutes matter. Own deployment, throughput, quality, and health & safety compliance, and improve site performance against key metrics each month. Build and embed operational cadences, controls, SOPs, and change-management mechanisms, stay decisive through outages and volume peaks, and drive continuous improvement including robotics, tech upgrades, and onboarding new clients.

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Relay Tech
Relay Tech
1 week ago

Operations Manager - West Midlands Sort Centre

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Run end-to-end shift operations at a Hybrid Sort Centre in the West Midlands, leading 50–100+ frontline operatives through high-volume sortation where minutes matter. Own deployment, throughput, quality, and health & safety compliance, and improve site performance against key metrics each month. Build and embed operational cadences, controls, SOPs, and change-management mechanisms, stay decisive through outages and volume peaks, and drive continuous improvement including robotics, tech upgrades, and onboarding new clients.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Report to the Site Manager/Head of Site and run shifts on the floor at the sort centre, leading 50–100+ operatives.
  • •Deliver shift plan end to end, including people deployment, throughput, quality standards, and health & safety compliance.
  • •Lead, develop, and performance-manage the frontline team.
  • •Build and maintain operational mechanisms (controls, cadences, metrics, SOPs) and ensure adoption through change management.
  • •Plan ahead for future shifts, own end-of-shift handover, and triage issues during volume peaks, outages, and labour gaps.

Key Requirements

  • •Scaled something from zero (a site, market, process, or program).
  • •Managed a physical, people-on-the-floor operation such as quick commerce, grocery, e-commerce fulfillment, last mile, 3PL, food production, airport ground handling, or rail.
  • •Strong people management and communication skills, able to brief large frontline teams and escalate to senior leadership the same day.
  • •Built mechanisms that held (controls, cadences, metrics, or document standards) that changed how frontline teams worked.
  • •Owned outcomes with clear metrics, being able to explain metric changes and the impact afterwards.
Experience:LogisticsE-commerceFulfillmentQuick commerce3PLOperations excellenceContinuous improvement
Skills:People managementCommunicationProblem-solvingDecision-makingContinuous improvement

Company Brief

Relay Tech
Relay Technologies (relaytech.co) is an API-first, tech-enabled delivery network that optimizes e-commerce deliveries using AI-driven routing, real-time tracking and a distributed courier network to lower costs and emissions for retailers.
Industry: Last Mile Delivery
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Valuation: USD 100M to 250M
Funding: Series A
Headquarters: London, United Kingdom
Founded: 2022
WebsiteLinkedIn