Customer Experience Lead, EMEAI

CAE
Canada
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Relationship-building","Stakeholder management","Problem-solving","Leadership"]

Customer Experience Lead for CAE covering Europe, the Middle East, Africa, and India. Build long-term relationships with decision-makers, drive action plans to enhance customer experience, escalate issues to resolution, communicate customer priorities internally, and lead governance to align delivery with SLAs while identifying business opportunities and promoting CAE.

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FursaFursa
CAE
CAE
3 months ago

Customer Experience Lead, EMEAI

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 28 days agoStatus: Live

Job Summary

Customer Experience Lead for CAE covering Europe, the Middle East, Africa, and India. Build long-term relationships with decision-makers, drive action plans to enhance customer experience, escalate issues to resolution, communicate customer priorities internally, and lead governance to align delivery with SLAs while identifying business opportunities and promoting CAE.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Develop and secure, key long-term relationships with decision makers in your customer portfolio
  • •Develop and drive action plans to amaze those decision makers customer experience
  • •Proactively escalate to get issue resolution on behalf your customers
  • •Responsible and accountable for internal communication of customer priorities and the needs for all post-RFT items
  • •Proactive and responsible to define portfolio’s priorities and delivery of an issue resolution plan that meets the Service Level Agreement

Pay and Benefits

Perks:Group InsuranceTelemedicineEquityRrspPension Plan

Key Requirements

  • •Approximately 5 years of experience in a customer interaction role
  • •Bilingualism (French and English)
  • •Strong ability to prepare oral and written communications
  • •Lead critical situations on behalf of your customer
  • •Experience working in a complex products environment
Experience:5+ yearsAviationTrainingUn aviation
Skills:CommunicationRelationship-buildingStakeholder managementProblem-solvingLeadership
Languages:FrenchEnglish

Company Brief

CAE
Provides simulation technologies, integrated training services, and flight training for civil aviation, defense, and healthcare customers worldwide, delivering pilot training, mission rehearsal, and simulation solutions.
Industry: Aviation Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montreal, Canada
Founded: 1947
WebsiteLinkedIn