CAE

1 month ago

Customer Experience Lead, EMEAI

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Customer Experience Lead for CAE covering Europe, the Middle East, Africa, and India. Build long-term relationships with decision-makers, drive action plans to enhance customer experience, escalate issues to resolution, communicate customer priorities internally, and lead governance to align delivery with SLAs while identifying business opportunities and promoting CAE.

Location: Montreal

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop and secure, key long-term relationships with decision makers in your customer portfolio
•Develop and drive action plans to amaze those decision makers customer experience
•Proactively escalate to get issue resolution on behalf your customers
•Responsible and accountable for internal communication of customer priorities and the needs for all post-RFT items
•Proactive and responsible to define portfolio’s priorities and delivery of an issue resolution plan that meets the Service Level Agreement

Pay and Benefits

Perks:Group InsuranceTelemedicineEquityRrspPension Plan

Key Requirements

•Approximately 5 years of experience in a customer interaction role
•Bilingualism (French and English)
•Strong ability to prepare oral and written communications
•Lead critical situations on behalf of your customer
•Experience working in a complex products environment

Experience:5+ yearsAviationTrainingUn aviation

Skills:CommunicationRelationship-buildingStakeholder managementProblem-solvingLeadership

Languages:FrenchEnglish

Company Brief

CAE

Provides simulation technologies, integrated training services, and flight training for civil aviation, defense, and healthcare customers worldwide, delivering pilot training, mission rehearsal, and simulation solutions.

Industry: Aviation Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Montreal, Canada

Founded: 1947

Website LinkedIn

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CAE