Airbus

1 day ago

Senior Aerospace Customer Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Own a portfolio of airline customers by delivering retrofit solutions and scheduled maintenance services on cost, quality, and timeline. Handle internal and external customer inquiries, ensure maintenance planning deliverables meet customer expectations, and escalate risks or blocked queries for timely resolution. Lead stakeholder interface meetings, provide technical expertise to Airbus teams across sites, and support on-site maintenance programs, service bulletins, and airline forums.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage a portfolio of airline customers delivering retrofit solutions and scheduled maintenance services on cost, schedule, and quality.
•Support internal and external customer queries and ensure airlines’ maintenance planning deliverables meet customer expectations.
•Lead interface meetings with key stakeholders to ensure proper handover to customer support.
•Escalate blocked queries and risks to ensure timely customer responses.
•Provide on-site assistance for maintenance programs, service bulletins, planning evaluation, and participate in airline forums and conferences.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeaveParental LeaveRetirement SavingsLearning BudgetEsop

Key Requirements

•10+ years of experience, preferably in the aircraft customer service field (airline, MRO, maintenance).
•Knowledge of EASA/FAA regulations and aircraft maintenance and operations.
•Experience managing service bulletin content, processes, and RDAF management.
•Familiarity with Airbus documentation (e.g., SRM/ASR, AMM/MP, IPC/AIPC, PMS, AWL) and Part 145 regulations.
•Authorization to work in the US and strong ability to communicate effectively with internal and external customers.

Experience:10+ yearsAerospaceAviation maintenanceAirlinesMROAircraft maintenanceService bulletins

Education:Bachelor's

Skills:CommunicationCustomer focusTeamworkProblem-solvingStakeholder management

Languages:English

Tech Stack:EASAFAAPart 145Service bulletinsSRM/ASRAMM/MPIPC/AIPCPMSAWLRDAFEngineering drawingsAircraft configuration managementKIT and parts managementESOPLeadership UniversityE-learning

Company Brief

Airbus

Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Toulouse, France

Founded: 1970

Website LinkedIn

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Airbus

1 day ago

Senior Aerospace Customer Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage a portfolio of airline customers delivering retrofit solutions and scheduled maintenance services on cost, schedule, and quality.
•Support internal and external customer queries and ensure airlines’ maintenance planning deliverables meet customer expectations.
•Lead interface meetings with key stakeholders to ensure proper handover to customer support.
•Escalate blocked queries and risks to ensure timely customer responses.
•Provide on-site assistance for maintenance programs, service bulletins, planning evaluation, and participate in airline forums and conferences.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeaveParental LeaveRetirement SavingsLearning BudgetEsop

Key Requirements

•10+ years of experience, preferably in the aircraft customer service field (airline, MRO, maintenance).
•Knowledge of EASA/FAA regulations and aircraft maintenance and operations.
•Experience managing service bulletin content, processes, and RDAF management.
•Familiarity with Airbus documentation (e.g., SRM/ASR, AMM/MP, IPC/AIPC, PMS, AWL) and Part 145 regulations.
•Authorization to work in the US and strong ability to communicate effectively with internal and external customers.

Experience:10+ yearsAerospaceAviation maintenanceAirlinesMROAircraft maintenanceService bulletins

Education:Bachelor's

Skills:CommunicationCustomer focusTeamworkProblem-solvingStakeholder management

Languages:English

Tech Stack:EASAFAAPart 145Service bulletinsSRM/ASRAMM/MPIPC/AIPCPMSAWLRDAFEngineering drawingsAircraft configuration managementKIT and parts managementESOPLeadership UniversityE-learning

Company Brief

Airbus

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Toulouse, France

Founded: 1970

Website LinkedIn