CSR / Teller - Full Time - Speedway, Indianapolis, IN

Fifth Third Bancorp
Indianapolis
Workplace: OnsiteFull timeFunction: Product ManagementEducation: high_schoolSkills: ["Customer service","Confidentiality","Professionalism","Sound judgment","Problem resolution"]

Provide excellent customer service as a Teller/CSR by listening to customer needs, answering questions, and following up to resolve issues. Handle daily financial center operations, including extensive cash handling and maintaining accurate balances while following bank policies and ethics. Maintain confidentiality, demonstrate sound judgment, and refer customers to bankers and business partners for consultative conversations when needed.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

CSR / Teller - Full Time - Speedway, Indianapolis, IN

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide excellent customer service as a Teller/CSR by listening to customer needs, answering questions, and following up to resolve issues. Handle daily financial center operations, including extensive cash handling and maintaining accurate balances while following bank policies and ethics. Maintain confidentiality, demonstrate sound judgment, and refer customers to bankers and business partners for consultative conversations when needed.
Location: Indianapolis
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service in all interactions, asking questions to understand needs and guiding customers to where their needs can be met.
  • •Follow policies and procedures and take accountability for risks by elevating concerns and escalating as necessary.
  • •Perform daily office responsibilities to maintain efficient office operations, including balancing records and correcting outages with help as needed.
  • •Handle consumer and business customer problems professionally, directing complex issues to the Lead Customer Service Representative or other leadership.
  • •During customer interactions and outreach, identify needs and refer customers to bankers and business partners for consultative conversations using tracking tools.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience/ability.
  • •Ability to interact comfortably and confidently with the public and follow dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to take initiative with sound judgment in decision-making and problem resolution.
Education:High School
Skills:Customer serviceConfidentialityProfessionalismSound judgmentProblem resolution

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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