PRADA Client Advisor Sogo Chiba

Prada Group
Chiba
Workplace: OnsiteFull timeFunction: SalesEducation: high_schoolSkills: ["Customer service","Communication","Responsibility","Teamwork","Professional conduct"]

Deliver exceptional client experiences as a PRADA brand ambassador, putting customers’ needs first and following the “Client Journey Ceremony.” Drive individual sales performance and help achieve store and e-commerce channel targets. Maintain high-quality service aligned with KPI goals, deepen product and brand knowledge, manage client information through CRM, support omni-channel initiatives, and respond to client feedback in coordination with customer service.

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Prada Group
Prada Group
3 days ago

PRADA Client Advisor Sogo Chiba

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Job Summary

Deliver exceptional client experiences as a PRADA brand ambassador, putting customers’ needs first and following the “Client Journey Ceremony.” Drive individual sales performance and help achieve store and e-commerce channel targets. Maintain high-quality service aligned with KPI goals, deepen product and brand knowledge, manage client information through CRM, support omni-channel initiatives, and respond to client feedback in coordination with customer service.
Location: Chiba
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Create a warm, refined environment and deliver outstanding service aligned with the “Client Journey Ceremony.”
  • •Aim to exceed personal sales targets and contribute to overall store success through strong sales performance.
  • •Maintain and update deep understanding of products as well as PRADA history, culture, and brand DNA to enhance client communication.
  • •Capture client information, accurately input it into the CRM system, and build long-term personalized relationships to drive future business opportunities.
  • •Support omni-channel client engagement, conduct appointments in-store or via virtual formats, and coordinate with supervisors and the customer service team to handle client opinions and complaints.

Key Requirements

  • •High school education or above.
  • •Passion for fashion and being a PRADA fan.
  • •Experience building customers and selling for luxury brands, premium luxury, or select shops.
  • •Strong sales experience in ready-to-wear, shoes, and leather goods.
  • •Business-level Japanese with sales experience using foreign languages such as English, Chinese, and Korean.
Experience:LuxuryPremium luxuryFashionRetailE-commerceCRM
Education:High School
Skills:Customer serviceCommunicationResponsibilityTeamworkProfessional conduct
Languages:JapaneseEnglishChineseKorean
Tech Stack:CRME-commerceSmartphoneDigital tools

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn