Customer Support Manager

Alfalaval
Shanghai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: []

Lead the EDX Customer Support Centre team to drive service and parts sales targets and manage the end-to-end transaction flow from enquiry to quote to order. Support external Sales with quotations, contract preparation, and order follow-up while identifying business opportunities. Own delivery performance and logistics cost guidance, coordinate across customers and internal functions, manage AR collection, and monitor pricing and quarterly forecasts.

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FursaFursa
Alfalaval
Alfalaval
1 day ago

Customer Support Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Lead the EDX Customer Support Centre team to drive service and parts sales targets and manage the end-to-end transaction flow from enquiry to quote to order. Support external Sales with quotations, contract preparation, and order follow-up while identifying business opportunities. Own delivery performance and logistics cost guidance, coordinate across customers and internal functions, manage AR collection, and monitor pricing and quarterly forecasts.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead the EDX Customer Support Centre team to achieve annual service and parts sales targets.
  • •Drive enquiry-to-quote-to-order transaction flow by providing quotations, follow-up, and preparing standard contracts and sales orders to support external Sales.
  • •Develop and maintain strong customer relationships by mapping customer needs and feedback and coordinating with customers, departments, production, and suppliers.
  • •Evaluate delivery performance and suggest controls for logistics budgets/costs for projects.
  • •Manage AR collection, quotation development and pricing monitoring, quarterly forecasting, EDX reporting, and handle ad hoc assignments as needed.

Company Brief

Alfalaval
Designs and manufactures heat transfer, separation and fluid handling equipment and systems for industries including energy, food, water, marine and wastewater to improve productivity, energy efficiency and environmental performance.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Lund, Sweden
Founded: 1883
WebsiteLinkedIn