Account Manager

Warp
New York
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Relationship-building","Communication","Problem-solving","Presentation","Influencing"]

Account Manager role owning strategic customer relationships across a portfolio, driving onboarding, adoption, and retention. You’ll conduct business reviews, identify expansion opportunities, mitigate churn, and collaborate with Support, Product, and Engineering to deliver consultative payroll/tax solutions and scalable CS processes.

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FursaFursa
Warp
Warp
7 months ago

Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Account Manager role owning strategic customer relationships across a portfolio, driving onboarding, adoption, and retention. You’ll conduct business reviews, identify expansion opportunities, mitigate churn, and collaborate with Support, Product, and Engineering to deliver consultative payroll/tax solutions and scalable CS processes.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own and manage a portfolio of customer accounts, serving as their primary strategic partner
  • •Drive customer onboarding and implementation, ensuring successful adoption and time-to-value
  • •Conduct regular business reviews with customers to track progress against goals and identify expansion opportunities
  • •Proactively identify and mitigate churn risk through health monitoring and strategic interventions
  • •Identify and execute expansion opportunities through upsells, cross-sells, and renewals with existing customers

Pay and Benefits

Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •3-5+ years of Customer Success, Account Management, or client-facing experience
  • •1-2 years in payroll, HR systems, or financial services platforms
  • •Proven track record of managing a book of business and driving retention, expansion, and customer satisfaction metrics
  • •Strong business acumen with ability to understand customer goals and tie product usage to business outcomes
  • •Exceptional relationship-building skills with ability to influence stakeholders at all levels
Experience:3-5 yearsSaaSHR techPayrollFinancial services
Skills:Relationship-buildingCommunicationProblem-solvingPresentationInfluencing

Company Brief

Warp
Develops Warp, a modern GPU-accelerated terminal built for teams and developers that combines a collaborative, graphical interface with productivity features, extensibility, and performance improvements over traditional terminals.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2019
Website