Technical Support Engineer – Slurm

NVIDIA
India, Bengaluru
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Analytical skills","Research skills","Independent problem-solving","Communication"]

Support NVIDIA customers running production AI and HPC clusters with Slurm by owning cases from investigation through resolution. Diagnose issues across Slurm daemons, scheduling, accounting, authentication, and high-availability dependencies spanning Linux, networking, storage, and GPU infrastructure. Solve Slurm configuration and policy problems, investigate reliability and performance using logs and debugging, and advise on upgrades and operational practices. Produce reproducible test cases and contribute guides, knowledge-base articles, and internal training.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NVIDIA
NVIDIA
1 day ago

Technical Support Engineer – Slurm

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Support NVIDIA customers running production AI and HPC clusters with Slurm by owning cases from investigation through resolution. Diagnose issues across Slurm daemons, scheduling, accounting, authentication, and high-availability dependencies spanning Linux, networking, storage, and GPU infrastructure. Solve Slurm configuration and policy problems, investigate reliability and performance using logs and debugging, and advise on upgrades and operational practices. Produce reproducible test cases and contribute guides, knowledge-base articles, and internal training.
Location: India, Bengaluru
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Own Slurm support cases from initial investigation through resolution for customers running production AI and HPC clusters.
  • •Diagnose complex scheduling, node management, resource allocation, accounting, authentication, and high-availability problems involving Slurm daemons.
  • •Solve Slurm configuration and policy features, including partitions, reservations, priorities, fair-share, QoS, backfill, preemption, GRES/TRES, cgroups, and job constraints.
  • •Investigate performance, reliability, and scalability issues using logs, diagnostic data, configuration analysis, reproductions, and source-level debugging when required.
  • •Advise customers on Slurm configuration, upgrades, operational practices, system resource management, and safe recovery from production incidents.

Key Requirements

  • •BS degree in Computer Science, Engineering, or related field, or equivalent practical experience.
  • •5+ years administering and supporting Slurm in production HPC or AI environments, including business-critical outages.
  • •Expert-level understanding of Slurm architecture, daemons, configuration, scheduling behavior, accounting, resource management, and failure modes.
  • •In-depth Linux system administration and problem-solving experience with systemd, cgroups, authentication, networking, and database-backed services.
  • •Experience operating Slurm on multi-user clusters with complex scheduling policies and heterogeneous compute resources.
Experience:5+ yearsHPCAIHigh-performance computing
Education:Bachelor's in Computer Science, Engineering
Skills:Analytical skillsResearch skillsIndependent problem-solvingCommunication
Tech Stack:SlurmSlurmctldSlurmdSlurmdbdLinuxSystemdCgroupsMUNGENetworkingDatabasesAuthenticationGPUsHigh availabilityContainersPyxisEnrootApptainerSingularityLuaSPANK

Company Brief

NVIDIA
Designs and manufactures GPUs, AI accelerators, and system-on-chip products for gaming, data centers, professional visualization, and automotive markets, enabling advanced graphics, AI, and high-performance computing solutions worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1993
Glassdoor
Glassdoor: 4.3
WebsiteLinkedInGlassdoor