Universal Banker (Bridgnorth, GB, WV16 4DD)

HSBC
United Kingdom
Workplace: OnsiteFull timeGBP 27,200+ annuallyFunction: Banking, Lending & CreditSkills: ["Communication","Empathy","Customer service","Ownership","Resilience"]

Serve as first point of contact in the branch customer service team, owning customers’ needs and delivering an exceptional, personalised experience. Educate customers on HSBC digital services while raising fraud awareness and supporting customers in vulnerable situations or with more complex needs. Help resolve customer enquiries end-to-end, communicate with empathy, and thrive in a continuously changing environment through full in-branch training and structured onboarding.

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FursaFursa
HSBC
HSBC
13 hours ago

Universal Banker (Bridgnorth, GB, WV16 4DD)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Serve as first point of contact in the branch customer service team, owning customers’ needs and delivering an exceptional, personalised experience. Educate customers on HSBC digital services while raising fraud awareness and supporting customers in vulnerable situations or with more complex needs. Help resolve customer enquiries end-to-end, communicate with empathy, and thrive in a continuously changing environment through full in-branch training and structured onboarding.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Act as first point of contact in the Branch Customer Service Team, taking ownership of customers’ individual needs and delivering an exceptional experience.
  • •Educate customers on HSBC digital services and fraud awareness.
  • •Identify customers who are in vulnerable situations and determine how best to support them.
  • •Support customers with more complex banking needs so they feel confident in their choices.
  • •Resolve customer enquiries from start to finish while maintaining a personalised, friendly and efficient service.

Pay and Benefits

Salary: GBP 27,200 annually
Perks:Annual BonusPensionHealth InsuranceLife InsuranceEmployee Discounts

Key Requirements

  • •Demonstrate excellent communication skills to engage in effective conversations and show empathy to customers.
  • •Take ownership of customer enquiries through to resolution and deliver a personalised, friendly, efficient service.
  • •Be resilient in a continuously changing environment.
  • •Have a genuine passion for going above and beyond for customers (previous customer service experience is helpful but not essential).
  • •Be a UK resident over age 18 with a valid right to work in the UK for a minimum of 14 months.
Skills:CommunicationEmpathyCustomer serviceOwnershipResilience

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn