Renewals Manager

Cisco
Chicago, Nashville, Ann Arbor
Workplace: HybridFull timeUSD 145,200 - 230,100 annuallyFunction: Customer Success & Account ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Negotiation","Interpersonal skills","Analytical skills","Leadership","Diligent follow-up"]

Own and implement a portfolio of Cisco renewals contracts for assigned customer accounts, working with customers, partners, and internal teams to understand objectives and drive timely renewals. Manage renewal risks and financial attrition through end-to-end visibility into requirements, procurement processes, quote progress, and contract terms. Bring strategy for win-back efforts, forecasting/process management, and data-driven financial assessments to support successful renewal outcomes.

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Cisco
Cisco
21 minutes ago

Renewals Manager

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Last checked: 21 minutes agoStatus: Live

Job Summary

Own and implement a portfolio of Cisco renewals contracts for assigned customer accounts, working with customers, partners, and internal teams to understand objectives and drive timely renewals. Manage renewal risks and financial attrition through end-to-end visibility into requirements, procurement processes, quote progress, and contract terms. Bring strategy for win-back efforts, forecasting/process management, and data-driven financial assessments to support successful renewal outcomes.
Location: Chicago, Nashville, Ann Arbor
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own and implement a portfolio of renewal contracts for Cisco products and services across assigned customer accounts.
  • •Partner with customers and partners to develop an end-to-end view of requirements and objectives and define a renewal strategy.
  • •Supervise quote creation progress to mitigate contract closure risks.
  • •Conduct process management and financial assessments to support renewals and minimize renewals risk and financial attrition.
  • •Implement win-back strategies for inactive customers.

Pay and Benefits

Salary: USD 145,200 - 230,100 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kParental LeaveDisabilityLife Insurance

Key Requirements

  • •BA/BS (or equivalent) and 8+ years of proven experience implementing renewal contracts for software and services.
  • •Previous sales experience with end-to-end renewals, including up-sells and closing timely contracts for assigned accounts.
  • •Ability to build quotes, review contract terms, and negotiate pricing.
  • •Expanded knowledge of customer environment, industry, market impact, and Cisco footprint.
  • •Experience using CRM tools, including SFDC, and implementing policies for forecasting and data quality/accuracy.
Experience:8+ years
Education:Bachelor's
Skills:NegotiationInterpersonal skillsAnalytical skillsLeadershipDiligent follow-up
Tech Stack:SFDC

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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Glassdoor: 4.0
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