IT Operations Analyst, Bengaluru

Harvey
Bengaluru
Workplace: HybridFull timeFunction: Business OperationsExperience: 2+ yearsSkills: ["Customer service","Communication","Stakeholder management","Troubleshooting","Process improvement"]

Support employees in Bengaluru with hands-on IT operations across onboarding to offboarding. Troubleshoot issues involving applications, laptops, access, peripherals, printers, video conferencing, and networking. Manage user accounts and security settings using Okta, Google Workspace, Slack, and other SaaS tools. Maintain IT asset inventory, coordinate repairs and procurement, help enforce IT policies, and support automation and process improvements for recurring issues.

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Harvey
Harvey
1 month ago

IT Operations Analyst, Bengaluru

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Support employees in Bengaluru with hands-on IT operations across onboarding to offboarding. Troubleshoot issues involving applications, laptops, access, peripherals, printers, video conferencing, and networking. Manage user accounts and security settings using Okta, Google Workspace, Slack, and other SaaS tools. Maintain IT asset inventory, coordinate repairs and procurement, help enforce IT policies, and support automation and process improvements for recurring issues.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Provide hands-on IT support to create a great employee experience for employees in the Bengaluru office.
  • •Support onboarding and offboarding, including provisioning/deprovisioning accounts and setting up new hire equipment.
  • •Troubleshoot employee problems involving applications, laptops, access, peripherals, printers, video conferencing, and networking.
  • •Manage user accounts, access, and security settings across Okta, Google Workspace, Slack, and other SaaS tools.
  • •Maintain IT asset inventory, coordinate hardware repairs/upgrades/procurement, and collaborate on automation and documentation.

Key Requirements

  • •Minimum 2+ years of IT support experience in a fast-paced startup or tech environment.
  • •Strong troubleshooting skills across macOS, Windows, and mobile devices (iOS/Android).
  • •Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools.
  • •A strong customer service mindset focused on quality of experience.
  • •Familiarity with basic networking concepts including Wi-Fi, VPNs, firewalls, and IP troubleshooting.
Experience:2+ yearsStartupTech
Skills:Customer serviceCommunicationStakeholder managementTroubleshootingProcess improvement
Tech Stack:MacOSWindowsIOSAndroidGoogle WorkspaceOktaSSOMFASlackSaaSWi-FiVPNFirewallsIP troubleshootingVideo conferencing

Company Brief

Harvey
Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor