Harvey

6 days ago

IT Operations Analyst, Bengaluru

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Support employees in Bengaluru with hands-on IT operations across onboarding to offboarding. Troubleshoot issues involving applications, laptops, access, peripherals, printers, video conferencing, and networking. Manage user accounts and security settings using Okta, Google Workspace, Slack, and other SaaS tools. Maintain IT asset inventory, coordinate repairs and procurement, help enforce IT policies, and support automation and process improvements for recurring issues.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Provide hands-on IT support to create a great employee experience for employees in the Bengaluru office.
•Support onboarding and offboarding, including provisioning/deprovisioning accounts and setting up new hire equipment.
•Troubleshoot employee problems involving applications, laptops, access, peripherals, printers, video conferencing, and networking.
•Manage user accounts, access, and security settings across Okta, Google Workspace, Slack, and other SaaS tools.
•Maintain IT asset inventory, coordinate hardware repairs/upgrades/procurement, and collaborate on automation and documentation.

Key Requirements

•Minimum 2+ years of IT support experience in a fast-paced startup or tech environment.
•Strong troubleshooting skills across macOS, Windows, and mobile devices (iOS/Android).
•Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools.
•A strong customer service mindset focused on quality of experience.
•Familiarity with basic networking concepts including Wi-Fi, VPNs, firewalls, and IP troubleshooting.

Experience:2+ yearsStartupTech

Skills:Customer serviceCommunicationStakeholder managementTroubleshootingProcess improvement

Tech Stack:MacOSWindowsIOSAndroidGoogle WorkspaceOktaSSOMFASlackSaaSWi-FiVPNFirewallsIP troubleshootingVideo conferencing

Company Brief

Harvey

Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Harvey

6 days ago

IT Operations Analyst, Bengaluru

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Provide hands-on IT support to create a great employee experience for employees in the Bengaluru office.
•Support onboarding and offboarding, including provisioning/deprovisioning accounts and setting up new hire equipment.
•Troubleshoot employee problems involving applications, laptops, access, peripherals, printers, video conferencing, and networking.
•Manage user accounts, access, and security settings across Okta, Google Workspace, Slack, and other SaaS tools.
•Maintain IT asset inventory, coordinate hardware repairs/upgrades/procurement, and collaborate on automation and documentation.

Key Requirements

•Minimum 2+ years of IT support experience in a fast-paced startup or tech environment.
•Strong troubleshooting skills across macOS, Windows, and mobile devices (iOS/Android).
•Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools.
•A strong customer service mindset focused on quality of experience.
•Familiarity with basic networking concepts including Wi-Fi, VPNs, firewalls, and IP troubleshooting.

Experience:2+ yearsStartupTech

Skills:Customer serviceCommunicationStakeholder managementTroubleshootingProcess improvement

Tech Stack:MacOSWindowsIOSAndroidGoogle WorkspaceOktaSSOMFASlackSaaSWi-FiVPNFirewallsIP troubleshootingVideo conferencing

Company Brief

Harvey

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor