SpaceX

2 months ago

Customer Support Associate, Bilingual - Ukrainian (Starlink)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Join SpaceX Starlink as a bilingual front-line support specialist, triaging and resolving customer issues across multiple channels. Provide technical assistance on hardware, software, and networking, analyze trends to improve processes, and collaborate to build effective troubleshooting workflows and a web of knowledge for customers and internal teams.

Location: Redmond

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Triage and resolve customer issues across multiple channels; advocate for the customer within SpaceX
•Provide technical support to customers using hardware, software, and network expertise
•Surface product, process, and training issues by combining quantitative and qualitative insights
•Collaborate with internal teams to improve troubleshooting workflows and resolve root-cause issues
•Create and maintain an internal knowledge base and help center collateral

Key Requirements

•High school diploma or equivalency
•1+ years of experience in a front-line customer support role
•Fluent in English and Ukrainian
•Must be available to work scheduled shifts, including holidays and overtime
•Experience with networking, hardware troubleshooting, or software development (preferred)

Experience:1+ yearsSpace industryTelecommunicationsStartups

Education:High School

Skills:Problem-solvingCommunicationEmpathyAttention to detailTime management

Languages:EnglishUkrainian

Tech Stack:NetworkingHardwareSoftware development

Company Brief

SpaceX

Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn

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SpaceX

2 months ago

Customer Support Associate, Bilingual - Ukrainian (Starlink)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Redmond

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Triage and resolve customer issues across multiple channels; advocate for the customer within SpaceX
•Provide technical support to customers using hardware, software, and network expertise
•Surface product, process, and training issues by combining quantitative and qualitative insights
•Collaborate with internal teams to improve troubleshooting workflows and resolve root-cause issues
•Create and maintain an internal knowledge base and help center collateral

Key Requirements

•High school diploma or equivalency
•1+ years of experience in a front-line customer support role
•Fluent in English and Ukrainian
•Must be available to work scheduled shifts, including holidays and overtime
•Experience with networking, hardware troubleshooting, or software development (preferred)

Experience:1+ yearsSpace industryTelecommunicationsStartups

Education:High School

Skills:Problem-solvingCommunicationEmpathyAttention to detailTime management

Languages:EnglishUkrainian

Tech Stack:NetworkingHardwareSoftware development

Company Brief

SpaceX

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn