9 hours ago

Principal Customer Success Manager - DX

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Own a small portfolio of DX’s most commercial enterprise customers, guiding engineering transformation through implementation, rollout, utilization, and renewal. Serve as a product expert and develop customer success plans tied to success initiatives, metrics, and forecasts. Coordinate internal resources across ProServ, Sales, Support, and Solutions Engineering, lead exec/CxO discussions, and drive expansion through validated use cases aligned to customers’ business goals.

Location: Americas

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Become a product expert and master the customer success process.
•Own the full customer lifecycle: implementation, driving program success, and running renewals.
•Coordinate internal teams (ProServ, Sales, Support, Solutions Engineering) so customers get what they need.
•Create and maintain customer success plans and track success initiatives and account metrics.
•Drive commercial outcomes including net renewal and customer expansion by identifying and validating use cases for DX.

Key Requirements

•7+ years of customer success management, technical account management, management consulting, or account director experience in the enterprise space.
•Ability to quickly learn and communicate about technical topics and products.
•Strong ownership under pressure, meeting deadlines and working consistently at a high level.
•Ability to challenge, recommend, redirect teams, and manage customer expectations.
•Excellent presentation, communication (oral and written), and relationship-building skills across management levels, including people management skills.

Experience:SaaSEnterpriseTechnical account managementCustomer successManagement consultingStartup (bonus)

Skills:OwnershipWork under pressurePresentationCommunicationRelationship-buildingPeople managementInfluencingNegotiationDetail-orientedProcess masteryAccountability

Company Brief

Atlassian

Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sydney, Australia

Founded: 2002

Glassdoor: 3.1

Website LinkedIn Glassdoor

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Atlassian

9 hours ago

Principal Customer Success Manager - DX

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Americas

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Become a product expert and master the customer success process.
•Own the full customer lifecycle: implementation, driving program success, and running renewals.
•Coordinate internal teams (ProServ, Sales, Support, Solutions Engineering) so customers get what they need.
•Create and maintain customer success plans and track success initiatives and account metrics.
•Drive commercial outcomes including net renewal and customer expansion by identifying and validating use cases for DX.

Key Requirements

•7+ years of customer success management, technical account management, management consulting, or account director experience in the enterprise space.
•Ability to quickly learn and communicate about technical topics and products.
•Strong ownership under pressure, meeting deadlines and working consistently at a high level.
•Ability to challenge, recommend, redirect teams, and manage customer expectations.
•Excellent presentation, communication (oral and written), and relationship-building skills across management levels, including people management skills.

Experience:SaaSEnterpriseTechnical account managementCustomer successManagement consultingStartup (bonus)

Skills:OwnershipWork under pressurePresentationCommunicationRelationship-buildingPeople managementInfluencingNegotiationDetail-orientedProcess masteryAccountability

Company Brief

Atlassian

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sydney, Australia

Founded: 2002

Glassdoor: 3.1

Website LinkedIn Glassdoor