Admin Support Associate

HSBC
Shanghai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Communication","Interpersonal skills","Analytical thinking","Attention to detail","Teamwork","Organizational skills","Work well under pressure"]

Support Corporate and Institutional Banking coverage by preparing and following up credit-facility documentation, coordinating with back/middle office partners, and ensuring customer account activity and daily transactions are completed accurately and on time. Partner with the Relationship Manager to deliver professional service, maintain strong customer relationships, and handle escalations in the branch environment. Contribute to process improvements and client transaction support, including client-facing follow-up activities.

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FursaFursa
HSBC
HSBC
2 days ago

Admin Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Support Corporate and Institutional Banking coverage by preparing and following up credit-facility documentation, coordinating with back/middle office partners, and ensuring customer account activity and daily transactions are completed accurately and on time. Partner with the Relationship Manager to deliver professional service, maintain strong customer relationships, and handle escalations in the branch environment. Contribute to process improvements and client transaction support, including client-facing follow-up activities.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Prepare and follow up documentation relating to credit facilities.
  • •Liaise with back office/middle office or related parties to track customer account activities and daily transactions.
  • •Support the Relationship Manager in delivering high-standard professional service to ensure customer satisfaction.
  • •Maintain service enhancement in a sales-and-service culture and handle difficult customer situations to resolution.
  • •Contribute to process improvement initiatives and support client transactions through follow-up activities.

Key Requirements

  • •Bachelor’s degree or above, with preference for accounting, finance, or a related discipline.
  • •Banking-related experience, preferably in credit or sales-related roles.
  • •Strong communication and interpersonal skills to collaborate with a team.
  • •Analytical thinking and attention to detail with strong organizational skills.
  • •Ability to work under pressure and meet strict deadlines; excellent English and computer literacy.
Experience:Banking
Education:Bachelor's in accounting, finance or related discipline
Skills:CommunicationInterpersonal skillsAnalytical thinkingAttention to detailTeamworkOrganizational skillsWork well under pressure
Languages:English

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn